Changes / Opsgenie / Major outages in heartbeat services pinging via email and email integration in EU region
Opsgenie: Major incident: Major outages in heartbeat services pinging via email and email integration in EU region
Summary
Opsgenie reported a major EU outage affecting heartbeat updates via email and incoming email integrations, rejected from 13:45 UTC due to faulty domain configurations; other heartbeat functionality and integrations remained operational. The incident ran from 2024-01-29 15:08 UTC to 2024-01-29 15:29 UTC (21 min), with service restored after changes were reverted.
Machine-written from the diff below (Sol; type: incident outage). Check the diff before relying on it.
What changed
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After: Major outages in heartbeat services pinging via email and email integration in EU region
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After: major
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After: resolved
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After: 2024-01-29 15:08 UTC
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After: 2024-01-29 15:29 UTC
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After: EU - Heartbeat Monitoring, EU - Incoming Email Service, Heartbeat Monitoring, Incoming Email Service
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After: Due to faulty domain configurations, heartbeats updates via email and incoming email services have been rejected starting from 13:45 UTC. The team has been working on the fix. Except for email updates and email integrations, heartbeat feature and integrations are still fully functional.
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After: The team has reverted the changes and identified that corresponding heartbeat and email integration start working now
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After: This incident has been resolved.
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History of this incident
| When (UTC) | Change | Kind |
|---|---|---|
| Major incident: Major outages in heartbeat services pinging via email and email integration in EU region (this change) Opsgenie reported a major EU outage affecting heartbeat updates via email and incoming email integrations, rejected from 13:45 UTC due to faulty domain configurations; other heartbeat functionality and integrations remained operational. The incident ran from 2024-01-29 15:08 UTC to 2024-01-29 15:29 UTC (21 min), with service restored after changes were reverted. | Major incident |