# Opsgenie: Major incident: Major outages in heartbeat services pinging via email and email integration in EU region

**Summary:** Opsgenie reported a major EU outage affecting heartbeat updates via email and incoming email integrations, rejected from 13:45 UTC due to faulty domain configurations; other heartbeat functionality and integrations remained operational. The incident ran from 2024-01-29 15:08 UTC to 2024-01-29 15:29 UTC (21 min), with service restored after changes were reverted. _(machine-written, sol)_
- Kind: Major incident · Label: outage (model (Jev))
- Changed: 2024-01-29 15:08 UTC · Detected: 2026-10-17 18:22 UTC
- [Source: https://stspg.io/n1yy1cpl36pz](https://stspg.io/n1yy1cpl36pz)
- [Company: Opsgenie](https://rewindex.com/company/opsgenie.md)
- Versions: before (none: first archived) → after incident\_version:284/b5nssjks6pyc@f17f6700dfc1
- Change 1 of 1 for this incident

## What changed

**1. Added: Title**

```diff
+ Major outages in heartbeat services pinging via email and email integration in EU region
```

**2. Added: Impact**

```diff
+ major
```

**3. Added: Status**

```diff
+ resolved
```

**4. Added: Start time**

```diff
+ 2024-01-29 15:08 UTC
```

**5. Added: Resolved time**

```diff
+ 2024-01-29 15:29 UTC
```

**6. Added: Affected components**

```diff
+ EU - Heartbeat Monitoring, EU - Incoming Email Service, Heartbeat Monitoring, Incoming Email Service
```

**7. Added: Update** (identified) · 2024-01-29 15:08 UTC

```diff
+ Due to faulty domain configurations, heartbeats updates via email and incoming email services have been rejected starting from 13:45 UTC. The team has been working on the fix. Except for email updates and email integrations, heartbeat feature and integrations are still fully functional.
```

**8. Added: Update** (monitoring) · 2024-01-29 15:14 UTC

```diff
+ The team has reverted the changes and identified that corresponding heartbeat and email integration start working now
```

**9. Added: Update** (resolved) · 2024-01-29 15:29 UTC

```diff
+ This incident has been resolved.
```

## History of this incident

| When (UTC) | Change | Label |
| --- | --- | --- |
| 2024-01-29 15:08 UTC | Major incident: Major outages in heartbeat services pinging via email and email integration in EU region (this change) | outage |

All Opsgenie changes: [timeline](https://rewindex.com/company/opsgenie/changes.md)
_Diff excerpts are shown on normalized text: dates, counters and tokens appear as ‹date›, ‹count›, ‹tok›; noise-only edits are hidden. Rewindex shows the changed passages, not a copy of the page._


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Canonical: https://rewindex.com/change/i7a6defb81b6b90 · Markdown: https://rewindex.com/change/i7a6defb81b6b90.md · JSON: https://rewindex.com/api/v1/changes/i7a6defb81b6b90 · Generated 2026-10-18T03:32:31.225Z