Opsgenie: Major outages in heartbeat services pinging via email and email integration in EU region

Impact: majorStatus: resolvedStarted 2024-01-29 15:08 UTCResolved 2024-01-29 15:29 UTC (21 min)3 updatesSource: stspg.io

Summary

Opsgenie reported a major EU outage affecting heartbeat updates via email and incoming email integrations, rejected from 13:45 UTC due to faulty domain configurations; other heartbeat functionality and integrations remained operational. The incident ran from 2024-01-29 15:08 UTC to 2024-01-29 15:29 UTC (21 min), with service restored after changes were reverted.

Machine-written from the archived incident (Sol). Check the timeline before relying on it.

Affected components: EU - Incoming Email ServiceIncoming Email ServiceEU - Heartbeat MonitoringHeartbeat Monitoring

Timeline of updates

identified2024-01-29 15:08 UTC
Due to faulty domain configurations, heartbeats updates via email and incoming email services have been rejected starting from 13:45 UTC. The team has been working on the fix. Except for email updates and email integrations, heartbeat feature and integrations are still fully functional.
monitoring2024-01-29 15:14 UTC
The team has reverted the changes and identified that corresponding heartbeat and email integration start working now
resolved2024-01-29 15:29 UTC
This incident has been resolved.

Rewindex changes for this incident

Major incident: Major outages in heartbeat services pinging via email and email integration in EU region 2024-01-29 15:08 UTC

Impact, status and times are the vendor’s own, as last archived. View on stspg.io (opens in new tab). Opsgenie profile · Recent Opsgenie incidents · Markdown · JSON