# Opsgenie: Major outages in heartbeat services pinging via email and email integration in EU region

- Impact (vendor’s label): major
- Status: resolved
- Started: 2024-01-29 15:08 UTC · Resolved: 2024-01-29 15:29 UTC · Duration: 21 min
- Updates: 3 · Affected components: EU - Incoming Email Service, Incoming Email Service, EU - Heartbeat Monitoring, Heartbeat Monitoring
- [Vendor status page: https://stspg.io/n1yy1cpl36pz](https://stspg.io/n1yy1cpl36pz)
- [Company: Opsgenie](https://rewindex.com/company/opsgenie.md)

## Summary

Opsgenie reported a major EU outage affecting heartbeat updates via email and incoming email integrations, rejected from 13:45 UTC due to faulty domain configurations; other heartbeat functionality and integrations remained operational. The incident ran from 2024-01-29 15:08 UTC to 2024-01-29 15:29 UTC (21 min), with service restored after changes were reverted. _(machine-written, sol)_
## Timeline of updates

- **identified** 2024-01-29 15:08 UTC: Due to faulty domain configurations, heartbeats updates via email and incoming email services have been rejected starting from 13:45 UTC. The team has been working on the fix. Except for email updates and email integrations, heartbeat feature and integrations are still fully functional.
- **monitoring** 2024-01-29 15:14 UTC: The team has reverted the changes and identified that corresponding heartbeat and email integration start working now
- **resolved** 2024-01-29 15:29 UTC: This incident has been resolved.

## Rewindex changes for this incident

- 2024-01-29 15:08 UTC: [Major incident: Major outages in heartbeat services pinging via email and email integration in EU region](https://rewindex.com/change/i7a6defb81b6b90.md)


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Canonical: https://rewindex.com/company/opsgenie/incidents/b5nssjks6pyc · Markdown: https://rewindex.com/company/opsgenie/incidents/b5nssjks6pyc.md · JSON: https://rewindex.com/api/v1/companies/opsgenie/incidents/b5nssjks6pyc · Generated 2026-10-18T13:31:22.267Z