Opsgenie change history

A critical Opsgenie/Jira Service Management disruption delayed alert notifications and prevented viewing alerts, affecting EU and US web/mobile applications. Recorded start: 2026-09-14 16:46 UTC; resolved: 2026-09-14 17:43 UTC; duration: 57 min. The postmortem also named Compass and attributed the disruption to long-running core-service transactions causing thread pool exhaustion and unresponsive requests.

Opsgenie reported a major Microsoft Teams notification outage for standalone customers, starting 2026-08-27 10:26 UTC and resolved 2026-09-03 06:06 UTC (6 days 19 h); Jira Service Management Operations was unaffected. An external partner’s operational error caused the issue; partner corrective measures restored service, though customers still affected were directed to restore their integration.

Opsgenie reported a major outage affecting Atlassian Cloud services, including alerting, APIs and notification delivery, from 2025-10-20 07:56 UTC until resolution at 2025-10-21 05:24 UTC. Customers might have been unable to create support tickets; recovery updates noted backlogged items being processed and confirmed the support portal was fully functional.

Opsgenie reported major US Region alert-search delays affecting JSM, Opsgenie and Compass, plus degraded web experiences and Alert Rest API performance. The incident started 2025-09-10 15:23 UTC and resolved 2025-09-11 18:45 UTC after a fix was deployed. Alerts continued notifying users, though responder names could be missing.

Opsgenie reported a major degradation: some calls to api.opsgenie.com/eu intermittently returned 404 errors ('no Route matched with those values'). It started at 2025-03-05 06:34 UTC and was resolved at 2025-03-05 07:24 UTC, lasting 50 min; api.eu.opsgenie.com and api.opsgenie.com (without /eu) were unaffected.

Opsgenie reported a major OEC outage affecting Jira ticket creation and EU/US Outgoing Integration Flow, starting 2024-09-24 19:55 UTC and resolved at 2024-09-24 20:54 UTC (59 min). A routing configuration change sent OEC requests to the wrong service; Opsgenie reverted it and verified endpoints were back online.

Opsgenie reported a critical incident preventing successful signup due to reCaptcha errors, affecting EU - Signup, Login & Authorization and Signup, Login & Authorization. It started at 2024-09-12 02:08 UTC and was resolved at 2024-09-12 03:28 UTC, lasting 1 h 20 min; Opsgenie said it identified the root cause but provided no details.

Opsgenie reported a major outage affecting alert and incident flows, notification delivery in EU and US, and its public website. The incident ran from 2024-07-03 20:51 UTC to 2024-07-04 00:36 UTC (3 h 45 min); reported downtime was between 03-07-2024 20:08 UTC and 03-07-2024 20:31 UTC. Opsgenie mitigated the problem and restored service.

Opsgenie reported a major outage affecting Cloud access, including EU and US mobile/web applications and signup, login and authorization. Recorded from 2024-06-03 23:11 UTC to 2024-06-04 00:32 UTC (1 h 21 min), it was resolved. The postmortem cites an infrastructure API Gateway change; its impact window differs from the recorded timestamps.

Opsgenie reported a major EU SAML login outage from 2024-02-27 14:25 UTC to 2024-02-27 14:58 UTC, lasting 33 min, due to a signature verification error in login certificates. Already logged-in customers were unaffected. Opsgenie deployed a fix and verified there were no further login issues.

Opsgenie reported a major EU outage affecting heartbeat updates via email and incoming email integrations, rejected from 13:45 UTC due to faulty domain configurations; other heartbeat functionality and integrations remained operational. The incident ran from 2024-01-29 15:08 UTC to 2024-01-29 15:29 UTC (21 min), with service restored after changes were reverted.

Some iOS alert notifications were delivered as non-critical, affecting EU and US mobile notification delivery with major impact. The incident started at 2023-12-13 13:18 UTC and was resolved at 2023-12-13 14:37 UTC, lasting 1 h 19 min; Opsgenie reported implementing a fix.

Opsgenie reported a major Atlassian Account login and signup outage affecting some Cloud customers, including EU and US authentication components. The incident started at 2023-09-13 14:08 UTC and was resolved at 2023-09-13 19:32 UTC (5 h 23 min). The postmortem attributed sign-in and signup API failures to misconfigured internal rate limits; mitigation restored service.

Opsgenie reported a major incident causing intermittent login errors for some customers, with EU and US Signup, Login & Authorization components affected. The incident started at 2023-07-06 09:03 UTC and was resolved at 2023-07-06 13:32 UTC, lasting 4 h 29 min; the vendor said it identified the root cause and mitigated the problem.

Opsgenie reported a major partial outage of the Schedule API affecting some US Cloud customers and listing Configuration REST APIs and US - Configuration REST APIs as affected components. It ran from 2023-06-06 17:06 UTC to 2023-06-06 17:24 UTC, lasting 18 min; engineering fixed the problem and was monitoring the platform.

Opsgenie reported a major incident delaying Android push notifications in the EU and US, starting 2023-04-04 14:30 UTC and resolved at 2023-04-04 18:16 UTC (3 h 45 min). The vendor attributed the delays to a Firebase error and confirmed Android push notifications were operational when Firebase’s incident was resolved.

Opsgenie reported major incoming webhook integration processing delays in the EU region starting 2022-12-02 19:09 UTC, lasting 42 min until resolution at 2022-12-02 19:51 UTC. A fix was implemented by 12-02 19:23 UTC; customers using affected integrations could experience processing delays.

Opsgenie reported a major outage locking Android users out of Jira, Confluence and Opsgenie apps when Compromised device check was enabled via admin.atlassian.com. The incident started at 2022-11-11 21:02 UTC and was resolved at 2022-11-12 00:01 UTC (2 h 58 min); the vendor confirmed normal service.