Changes / Opsgenie / Issues with Microsoft Teams notifications for Opsgenie customers
Opsgenie: Major incident: Issues with Microsoft Teams notifications for Opsgenie customers
Summary
Opsgenie reported a major Microsoft Teams notification outage for standalone customers, starting 2026-08-27 10:26 UTC and resolved 2026-09-03 06:06 UTC (6 days 19 h); Jira Service Management Operations was unaffected. An external partner’s operational error caused the issue; partner corrective measures restored service, though customers still affected were directed to restore their integration.
Machine-written from the diff below (Sol; type: incident outage). Check the diff before relying on it.
What changed
Before: not present
After: Issues with Microsoft Teams notifications for Opsgenie customers
Before: not present
After: major
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After: resolved
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After: 2026-08-27 10:26 UTC
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After: 2026-09-03 06:06 UTC
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After: EU - Outgoing Integration Flow, Outgoing Integration Flow, US - Outgoing Integration Flow
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After: On August 19, 2026, we identified an issue affecting the delivery of Microsoft Teams notifications for Opsgenie standalone customers. The root cause has been identified and our teams are working with our partners to resolve this issue.
This issue does not impact Jira Service Management Operations customers.
We will provide the next update in 24 hours.
Before: not present
After: Our teams continue to work with our partners towards resolving the Microsoft Teams notification delivery issue for Opsgenie standalone customers.
We will provide the next update in 72 hours or sooner if we have a material update.
Before: not present
After: Our teams continue to work with our partners, towards resolving the Microsoft Teams notification delivery issue for Opsgenie standalone customers.
We will provide the next update in 24 hours, or sooner if there is a significant update.
Before: not present
After: Our teams continue to work with our partners towards resolving the Microsoft Teams notification delivery issue for Opsgenie standalone customers.
We will provide the next update in 24 hours, or sooner if there is a significant update.
Before: not present
After: Our teams continue to work with our partners towards resolving the Microsoft Teams notification delivery issue for Opsgenie standalone customers.
We will provide the next update in 24 hours, or sooner if there is a significant update.
Before: not present
After: On August 19, we identified an issue affecting the delivery of Microsoft Teams notifications for Opsgenie standalone customers. The root cause was attributed to an operational error caused by our external partner, and they have taken corrective measures to restore services.
If you are still experiencing issues, please follow these steps to restore your integration: https://support.atlassian.com/opsgenie/docs/restore-the-opsgenie-microsoft-teams-v2-integration/. If you require further assistance, please reach out to Atlassian Support via support.atlassian.com/contact.
First version of this incident archived by Rewindex. View the live incident (opens in new tab).
History of this incident
| When (UTC) | Change | Kind |
|---|---|---|
| Major incident: Issues with Microsoft Teams notifications for Opsgenie customers (this change) Opsgenie reported a major Microsoft Teams notification outage for standalone customers, starting 2026-08-27 10:26 UTC and resolved 2026-09-03 06:06 UTC (6 days 19 h); Jira Service Management Operations was unaffected. An external partner’s operational error caused the issue; partner corrective measures restored service, though customers still affected were directed to restore their integration. | Major incident |