Opsgenie: Issues with Microsoft Teams notifications for Opsgenie customers

Impact: majorStatus: resolvedStarted 2026-08-27 10:26 UTCResolved 2026-09-03 06:06 UTC (7 d)6 updatesSource: stspg.io

Summary

Opsgenie reported a major Microsoft Teams notification outage for standalone customers, starting 2026-08-27 10:26 UTC and resolved 2026-09-03 06:06 UTC (6 days 19 h); Jira Service Management Operations was unaffected. An external partner’s operational error caused the issue; partner corrective measures restored service, though customers still affected were directed to restore their integration.

Machine-written from the archived incident (Sol). Check the timeline before relying on it.

Affected components: Outgoing Integration FlowUS - Outgoing Integration FlowEU - Outgoing Integration FlowOutgoing Integration Flow

Timeline of updates

identified2026-08-27 10:26 UTC
On August 19, 2026, we identified an issue affecting the delivery of Microsoft Teams notifications for Opsgenie standalone customers. The root cause has been identified and our teams are working with our partners to resolve this issue. This issue does not impact Jira Service Management Operations customers. We will provide the next update in 24 hours.
identified2026-08-28 10:38 UTC
Our teams continue to work with our partners towards resolving the Microsoft Teams notification delivery issue for Opsgenie standalone customers. We will provide the next update in 72 hours or sooner if we have a material update.
identified2026-08-31 10:29 UTC
Our teams continue to work with our partners, towards resolving the Microsoft Teams notification delivery issue for Opsgenie standalone customers. We will provide the next update in 24 hours, or sooner if there is a significant update.
identified2026-09-01 10:16 UTC
Our teams continue to work with our partners towards resolving the Microsoft Teams notification delivery issue for Opsgenie standalone customers. We will provide the next update in 24 hours, or sooner if there is a significant update.
identified2026-09-02 10:17 UTC
Our teams continue to work with our partners towards resolving the Microsoft Teams notification delivery issue for Opsgenie standalone customers. We will provide the next update in 24 hours, or sooner if there is a significant update.
resolved2026-09-03 06:06 UTC
On August 19, we identified an issue affecting the delivery of Microsoft Teams notifications for Opsgenie standalone customers. The root cause was attributed to an operational error caused by our external partner, and they have taken corrective measures to restore services. If you are still experiencing issues, please follow these steps to restore your integration: https://support.atlassian.com/opsgenie/docs/restore-the-opsgenie-microsoft-teams-v2-integration/. If you require further assistance, please reach out to Atlassian Support via support.atlassian.com/contact.

Rewindex changes for this incident

Major incident: Issues with Microsoft Teams notifications for Opsgenie customers 2026-08-27 10:26 UTC

Impact, status and times are the vendor’s own, as last archived. View on stspg.io (opens in new tab). Opsgenie profile · Recent Opsgenie incidents · Markdown · JSON