Changes / Opsgenie / Opsgenie SAML login at eu region is not working
Opsgenie: Major incident: Opsgenie SAML login at eu region is not working
Summary
Opsgenie reported a major EU SAML login outage from 2024-02-27 14:25 UTC to 2024-02-27 14:58 UTC, lasting 33 min, due to a signature verification error in login certificates. Already logged-in customers were unaffected. Opsgenie deployed a fix and verified there were no further login issues.
Machine-written from the diff below (Sol; type: incident outage). Check the diff before relying on it.
What changed
Before: not present
After: Opsgenie SAML login at eu region is not working
Before: not present
After: major
Before: not present
After: resolved
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After: 2024-02-27 14:25 UTC
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After: 2024-02-27 14:58 UTC
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After: EU - Signup, Login & Authorization, Signup, Login & Authorization
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After: Opsgenie SAML Login functionality is not working at only EU region due to signature verification error at login certificates. Already logged in customers haven't been affected by the error.
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After: The team has identified the issue causing the signature validation error at EU SAML Login. The fix has been started to deploy and SAML login activities are being monitored by team currently
Before: not present
After: We fixed the problem and verified that there are no more login issues.
First version of this incident archived by Rewindex. View the live incident (opens in new tab).
History of this incident
| When (UTC) | Change | Kind |
|---|---|---|
| Major incident: Opsgenie SAML login at eu region is not working (this change) Opsgenie reported a major EU SAML login outage from 2024-02-27 14:25 UTC to 2024-02-27 14:58 UTC, lasting 33 min, due to a signature verification error in login certificates. Already logged-in customers were unaffected. Opsgenie deployed a fix and verified there were no further login issues. | Major incident |