# Opsgenie: Major incident: Opsgenie SAML login at eu region is not working

**Summary:** Opsgenie reported a major EU SAML login outage from 2024-02-27 14:25 UTC to 2024-02-27 14:58 UTC, lasting 33 min, due to a signature verification error in login certificates. Already logged-in customers were unaffected. Opsgenie deployed a fix and verified there were no further login issues. _(machine-written, sol)_
- Kind: Major incident · Label: outage (model (Jev))
- Changed: 2024-02-27 14:25 UTC · Detected: 2026-10-17 18:22 UTC
- [Source: https://stspg.io/nbq9p5rlw4dv](https://stspg.io/nbq9p5rlw4dv)
- [Company: Opsgenie](https://rewindex.com/company/opsgenie.md)
- Versions: before (none: first archived) → after incident\_version:284/zfdw3t3qh6xg@9429ef81741d
- Change 1 of 1 for this incident

## What changed

**1. Added: Title**

```diff
+ Opsgenie SAML login at eu region is not working
```

**2. Added: Impact**

```diff
+ major
```

**3. Added: Status**

```diff
+ resolved
```

**4. Added: Start time**

```diff
+ 2024-02-27 14:25 UTC
```

**5. Added: Resolved time**

```diff
+ 2024-02-27 14:58 UTC
```

**6. Added: Affected components**

```diff
+ EU - Signup, Login & Authorization, Signup, Login & Authorization
```

**7. Added: Update** (investigating) · 2024-02-27 14:25 UTC

```diff
+ Opsgenie SAML Login functionality is not working at only EU region due to signature verification error at login certificates. Already logged in customers haven't been affected by the error.
```

**8. Added: Update** (monitoring) · 2024-02-27 14:42 UTC

```diff
+ The team has identified the issue causing the signature validation error at EU SAML Login. The fix has been started to deploy and SAML login activities are being monitored by team currently
```

**9. Added: Update** (resolved) · 2024-02-27 14:58 UTC

```diff
+ We fixed the problem and verified that there are no more login issues.
```

## History of this incident

| When (UTC) | Change | Label |
| --- | --- | --- |
| 2024-02-27 14:25 UTC | Major incident: Opsgenie SAML login at eu region is not working (this change) | outage |

All Opsgenie changes: [timeline](https://rewindex.com/company/opsgenie/changes.md)
_Diff excerpts are shown on normalized text: dates, counters and tokens appear as ‹date›, ‹count›, ‹tok›; noise-only edits are hidden. Rewindex shows the changed passages, not a copy of the page._


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Canonical: https://rewindex.com/change/ie529422f31a62e · Markdown: https://rewindex.com/change/ie529422f31a62e.md · JSON: https://rewindex.com/api/v1/changes/ie529422f31a62e · Generated 2026-10-18T03:33:57.281Z