Changes / Opsgenie / Android users of Jira, Confluence and Opsgenie app with Compromised device check feature turned on is getting locked out of their app
Opsgenie: Major incident: Android users of Jira, Confluence and Opsgenie app with Compromised device check feature turned on is getting locked out of their app
Summary
Opsgenie reported a major outage locking Android users out of Jira, Confluence and Opsgenie apps when Compromised device check was enabled via admin.atlassian.com. The incident started at 2022-11-11 21:02 UTC and was resolved at 2022-11-12 00:01 UTC (2 h 58 min); the vendor confirmed normal service.
Machine-written from the diff below (Sol; type: incident outage). Check the diff before relying on it.
What changed
Before: not present
After: Android users of Jira, Confluence and Opsgenie app with Compromised device check feature turned on is getting locked out of their app
Before: not present
After: major
Before: not present
After: resolved
Before: not present
After: 2022-11-11 21:02 UTC
Before: not present
After: 2022-11-12 00:01 UTC
Before: not present
After: Mobile Application, US - Mobile Application
Before: not present
After: We are investigating reports of intermittent errors for <SOME/ALL> Confluence, Jira Software, and Opsgenie Cloud customers. We will provide more details once we identify the root cause.
Before: not present
After: We are investigating an issue where Android users of Jira, Confluence and Opsgenie app with the Compromised device check feature turned on is getting locked out of their app.
Note that this is only affecting the Android mobile app for customers who have turned on the Compromised device check feature via admin.atlassian.com
Before: not present
After: Between 2022-11-06 and 2022-11-11, 18:45 EST, we experienced an issue where Android users of Jira, Confluence, and Opsgenie apps with the Compromised device check feature turned on is getting locked out of their apps for Confluence, Jira Software, and Opsgenie. The issue has been resolved and the service is operating normally.
If a customer is locked out post-login and there is no retry option, we request that a user either clears the app data or reinstall the app.
First version of this incident archived by Rewindex. View the live incident (opens in new tab).
History of this incident
| When (UTC) | Change | Kind |
|---|---|---|
| Major incident: Android users of Jira, Confluence and Opsgenie app with Compromised device check feature turned on is getting locked out of their app (this change) Opsgenie reported a major outage locking Android users out of Jira, Confluence and Opsgenie apps when Compromised device check was enabled via admin.atlassian.com. The incident started at 2022-11-11 21:02 UTC and was resolved at 2022-11-12 00:01 UTC (2 h 58 min); the vendor confirmed normal service. | Major incident |