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Opsgenie: Android users of Jira, Confluence and Opsgenie app with Compromised device check feature turned on is getting locked out of their app

Impact: majorStatus: resolvedStarted Resolved (3.0 h)3 updatesSource: stspg.io (opens in new tab)
Summary

Opsgenie reported a major outage locking Android users out of Jira, Confluence and Opsgenie apps when Compromised device check was enabled via admin.atlassian.com. The incident started at 2022-11-11 21:02 UTC and was resolved at 2022-11-12 00:01 UTC (2 h 58 min); the vendor confirmed normal service.

Machine-written from the archived incident (Sol). Check the timeline before relying on it.

Affected components: Mobile ApplicationUS - Mobile Application

Timeline of updates

  1. identified

    We are investigating reports of intermittent errors for <SOME/ALL> Confluence, Jira Software, and Opsgenie Cloud customers. We will provide more details once we identify the root cause.

  2. identified

    We are investigating an issue where Android users of Jira, Confluence and Opsgenie app with the Compromised device check feature turned on is getting locked out of their app. Note that this is only affecting the Android mobile app for customers who have turned on the Compromised device check feature via admin.atlassian.com

  3. resolved

    Between 2022-11-06 and 2022-11-11, 18:45 EST, we experienced an issue where Android users of Jira, Confluence, and Opsgenie apps with the Compromised device check feature turned on is getting locked out of their apps for Confluence, Jira Software, and Opsgenie. The issue has been resolved and the service is operating normally. If a customer is locked out post-login and there is no retry option, we request that a user either clears the app data or reinstall the app.

Rewindex changes for this incident

Impact, status and times are the vendor’s own, as last archived. View on stspg.io (opens in new tab). Opsgenie profile · Recent Opsgenie incidents · Markdown · JSON