# Opsgenie: Android users of Jira, Confluence and Opsgenie app with Compromised device check feature turned on is getting locked out of their app

- Impact (vendor’s label): major
- Status: resolved
- Started: 2022-11-11 21:02 UTC · Resolved: 2022-11-12 00:01 UTC · Duration: 3.0 h
- Updates: 3 · Affected components: Mobile Application, US - Mobile Application
- [Vendor status page: https://stspg.io/dj0wv5y08xw9](https://stspg.io/dj0wv5y08xw9)
- [Company: Opsgenie](https://rewindex.com/company/opsgenie.md)

## Summary

Opsgenie reported a major outage locking Android users out of Jira, Confluence and Opsgenie apps when Compromised device check was enabled via admin.atlassian.com. The incident started at 2022-11-11 21:02 UTC and was resolved at 2022-11-12 00:01 UTC (2 h 58 min); the vendor confirmed normal service. _(machine-written, sol)_
## Timeline of updates

- **identified** 2022-11-11 21:02 UTC: We are investigating reports of intermittent errors for \<SOME/ALL\> Confluence, Jira Software, and Opsgenie Cloud customers. We will provide more details once we identify the root cause.
- **identified** 2022-11-11 21:03 UTC: We are investigating an issue where Android users of Jira, Confluence and Opsgenie app with the Compromised device check feature turned on is getting locked out of their app.   Note that this is only affecting the Android mobile app for customers who have turned on the Compromised device check feature via admin.atlassian.com
- **resolved** 2022-11-12 00:01 UTC: Between 2022-11-06 and 2022-11-11, 18:45 EST, we experienced an issue where Android users of Jira, Confluence, and Opsgenie apps with the Compromised device check feature turned on is getting locked out of their apps for Confluence, Jira Software, and Opsgenie. The issue has been resolved and the service is operating normally.  If a customer is locked out post-login and there is no retry option, we request that a user either clears the app data or reinstall the app.

## Rewindex changes for this incident

- 2022-11-11 21:02 UTC: [Major incident: Android users of Jira, Confluence and Opsgenie app with Compromised device check feature turned on is getting locked out of their app](https://rewindex.com/change/ie94c5da3f1d6e1.md)


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Canonical: https://rewindex.com/company/opsgenie/incidents/17lv3bzy8mch · Markdown: https://rewindex.com/company/opsgenie/incidents/17lv3bzy8mch.md · JSON: https://rewindex.com/api/v1/companies/opsgenie/incidents/17lv3bzy8mch · Generated 2026-10-18T09:41:09.658Z