Changes / Opsgenie / Intermittent errors during login for some customers

Opsgenie: Major incident: Intermittent errors during login for some customers

Summary

Opsgenie reported a major incident causing intermittent login errors for some customers, with EU and US Signup, Login & Authorization components affected. The incident started at 2023-07-06 09:03 UTC and was resolved at 2023-07-06 13:32 UTC, lasting 4 h 29 min; the vendor said it identified the root cause and mitigated the problem.

Machine-written from the diff below (Sol; type: incident outage). Check the diff before relying on it.

Major incidentLabel: outage (model (Jev), 90%)Changed Detected Source: stspg.io (opens in new tab)

What changed

AddedTitle#1
Before: not present
After: Intermittent errors during login for some customers
AddedImpact#2
Before: not present
After: major
AddedStatus#3
Before: not present
After: resolved
AddedStart time#4
Before: not present
After: 2023-07-06 09:03 UTC
AddedResolved time#5
Before: not present
After: 2023-07-06 13:32 UTC
AddedAffected components#6
Before: not present
After: EU - Signup, Login & Authorization, Signup, Login & Authorization, US - Signup, Login & Authorization
AddedUpdateinvestigating#7
Before: not present
After: We are investigating reports of errors during login for some customers that is impacting some Confluence, Jira Work Management, Jira Service Management, Jira Software, Opsgenie, Trello, Atlassian Bitbucket, Atlassian Access, Jira Product Discovery, and Atlassian Analytics Cloud customers. We will provide more details within the next hour.
AddedUpdateinvestigating#8
Before: not present
After: We are investigating reports of errors during login for some customers that is impacting some Atlassian Support, Confluence, Jira Work Management, Jira Service Management, Jira Software, Opsgenie, Trello, Atlassian Bitbucket, Atlassian Access, Jira Product Discovery, and Atlassian Analytics Cloud customers. We will provide more details within the next hour.
AddedUpdateinvestigating#9
Before: not present
After: We are investigating reports of errors during login for some customers that is impacting some Atlassian Support, Confluence, Jira Work Management, Jira Service Management, Jira Software, Opsgenie, Trello, Atlassian Bitbucket, Atlassian Access, Jira Product Discovery, and Atlassian Analytics Cloud customers. We will provide more details within the next hour.
AddedUpdateidentified#10
Before: not present
After: We are investigating reports of errors during login that is impacting some Atlassian Support, Confluence, Jira Work Management, Jira Service Management, Jira Software, Opsgenie, Trello, Atlassian Bitbucket, Atlassian Access, Jira Product Discovery, Compass, and Atlassian Analytics. We have identified the root cause and expect recovery shortly.
AddedUpdatemonitoring#11
Before: not present
After: We have identified the root cause of the errors during login and have mitigated the problem. We are now monitoring closely.
AddedUpdateresolved#12
Before: not present
After: Between 07:31 UTC to 12:32 UTC, we experienced errors during login for Atlassian Support, Confluence, Jira Work Management, Jira Service Management, Jira Software, Opsgenie, Trello, Atlassian Bitbucket, Atlassian Access, Jira Product Discovery, Compass, and Atlassian Analytics. The issue has been resolved and the service is operating normally.

First version of this incident archived by Rewindex. View the live incident (opens in new tab).

History of this incident

When (UTC)ChangeKind
Major incident: Intermittent errors during login for some customers (this change)
Opsgenie reported a major incident causing intermittent login errors for some customers, with EU and US Signup, Login & Authorization components affected. The incident started at 2023-07-06 09:03 UTC and was resolved at 2023-07-06 13:32 UTC, lasting 4 h 29 min; the vendor said it identified the root cause and mitigated the problem.
Major incident

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