# Opsgenie: Major incident: Intermittent errors during login for some customers

**Summary:** Opsgenie reported a major incident causing intermittent login errors for some customers, with EU and US Signup, Login & Authorization components affected. The incident started at 2023-07-06 09:03 UTC and was resolved at 2023-07-06 13:32 UTC, lasting 4 h 29 min; the vendor said it identified the root cause and mitigated the problem. _(machine-written, sol)_
- Kind: Major incident · Label: outage (model (Jev))
- Changed: 2023-07-06 09:03 UTC · Detected: 2026-10-17 18:22 UTC
- [Source: https://stspg.io/p5j54tmp1yqm](https://stspg.io/p5j54tmp1yqm)
- [Company: Opsgenie](https://rewindex.com/company/opsgenie.md)
- Versions: before (none: first archived) → after incident\_version:284/q6rdtdtwwfdm@2e5981c8f54d
- Change 1 of 1 for this incident

## What changed

**1. Added: Title**

```diff
+ Intermittent errors during login for some customers
```

**2. Added: Impact**

```diff
+ major
```

**3. Added: Status**

```diff
+ resolved
```

**4. Added: Start time**

```diff
+ 2023-07-06 09:03 UTC
```

**5. Added: Resolved time**

```diff
+ 2023-07-06 13:32 UTC
```

**6. Added: Affected components**

```diff
+ EU - Signup, Login & Authorization, Signup, Login & Authorization, US - Signup, Login & Authorization
```

**7. Added: Update** (investigating) · 2023-07-06 09:03 UTC

```diff
+ We are investigating reports of errors during login for some customers that is impacting some Confluence, Jira Work Management, Jira Service Management, Jira Software, Opsgenie, Trello, Atlassian Bitbucket, Atlassian Access, Jira Product Discovery, and Atlassian Analytics Cloud customers. We will provide more details within the next hour.
```

**8. Added: Update** (investigating) · 2023-07-06 09:34 UTC

```diff
+ We are investigating reports of errors during login for some customers that is impacting some Atlassian Support, Confluence, Jira Work Management, Jira Service Management, Jira Software, Opsgenie, Trello, Atlassian Bitbucket, Atlassian Access, Jira Product Discovery, and Atlassian Analytics Cloud customers. We will provide more details within the next hour.
```

**9. Added: Update** (investigating) · 2023-07-06 09:39 UTC

```diff
+ We are investigating reports of errors during login for some customers that is impacting some Atlassian Support, Confluence, Jira Work Management, Jira Service Management, Jira Software, Opsgenie, Trello, Atlassian Bitbucket, Atlassian Access, Jira Product Discovery, and Atlassian Analytics Cloud customers. We will provide more details within the next hour.
```

**10. Added: Update** (identified) · 2023-07-06 11:00 UTC

```diff
+ We are investigating reports of errors during login that is impacting some Atlassian Support, Confluence, Jira Work Management, Jira Service Management, Jira Software, Opsgenie, Trello, Atlassian Bitbucket, Atlassian Access, Jira Product Discovery, Compass, and Atlassian Analytics. We have identified the root cause and expect recovery shortly.
```

**11. Added: Update** (monitoring) · 2023-07-06 12:56 UTC

```diff
+ We have identified the root cause of the errors during login and have mitigated the problem. We are now monitoring closely.
```

**12. Added: Update** (resolved) · 2023-07-06 13:32 UTC

```diff
+ Between 07:31 UTC to 12:32 UTC, we experienced errors during login for Atlassian Support, Confluence, Jira Work Management, Jira Service Management, Jira Software, Opsgenie, Trello, Atlassian Bitbucket, Atlassian Access, Jira Product Discovery, Compass, and Atlassian Analytics. The issue has been resolved and the service is operating normally.
```

## History of this incident

| When (UTC) | Change | Label |
| --- | --- | --- |
| 2023-07-06 09:03 UTC | Major incident: Intermittent errors during login for some customers (this change) | outage |

All Opsgenie changes: [timeline](https://rewindex.com/company/opsgenie/changes.md)
_Diff excerpts are shown on normalized text: dates, counters and tokens appear as ‹date›, ‹count›, ‹tok›; noise-only edits are hidden. Rewindex shows the changed passages, not a copy of the page._


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Canonical: https://rewindex.com/change/i6a62397bffc96c · Markdown: https://rewindex.com/change/i6a62397bffc96c.md · JSON: https://rewindex.com/api/v1/changes/i6a62397bffc96c · Generated 2026-10-18T03:29:12.421Z