Opsgenie: Intermittent errors during login for some customers

Impact: majorStatus: resolvedStarted 2023-07-06 09:03 UTCResolved 2023-07-06 13:32 UTC (4.5 h)6 updatesSource: stspg.io

Summary

Opsgenie reported a major incident causing intermittent login errors for some customers, with EU and US Signup, Login & Authorization components affected. The incident started at 2023-07-06 09:03 UTC and was resolved at 2023-07-06 13:32 UTC, lasting 4 h 29 min; the vendor said it identified the root cause and mitigated the problem.

Machine-written from the archived incident (Sol). Check the timeline before relying on it.

Affected components: EU - Signup, Login & AuthorizationSignup, Login & AuthorizationSignup, Login & AuthorizationUS - Signup, Login & Authorization

Timeline of updates

investigating2023-07-06 09:03 UTC
We are investigating reports of errors during login for some customers that is impacting some Confluence, Jira Work Management, Jira Service Management, Jira Software, Opsgenie, Trello, Atlassian Bitbucket, Atlassian Access, Jira Product Discovery, and Atlassian Analytics Cloud customers. We will provide more details within the next hour.
investigating2023-07-06 09:34 UTC
We are investigating reports of errors during login for some customers that is impacting some Atlassian Support, Confluence, Jira Work Management, Jira Service Management, Jira Software, Opsgenie, Trello, Atlassian Bitbucket, Atlassian Access, Jira Product Discovery, and Atlassian Analytics Cloud customers. We will provide more details within the next hour.
investigating2023-07-06 09:39 UTC
We are investigating reports of errors during login for some customers that is impacting some Atlassian Support, Confluence, Jira Work Management, Jira Service Management, Jira Software, Opsgenie, Trello, Atlassian Bitbucket, Atlassian Access, Jira Product Discovery, and Atlassian Analytics Cloud customers. We will provide more details within the next hour.
identified2023-07-06 11:00 UTC
We are investigating reports of errors during login that is impacting some Atlassian Support, Confluence, Jira Work Management, Jira Service Management, Jira Software, Opsgenie, Trello, Atlassian Bitbucket, Atlassian Access, Jira Product Discovery, Compass, and Atlassian Analytics. We have identified the root cause and expect recovery shortly.
monitoring2023-07-06 12:56 UTC
We have identified the root cause of the errors during login and have mitigated the problem. We are now monitoring closely.
resolved2023-07-06 13:32 UTC
Between 07:31 UTC to 12:32 UTC, we experienced errors during login for Atlassian Support, Confluence, Jira Work Management, Jira Service Management, Jira Software, Opsgenie, Trello, Atlassian Bitbucket, Atlassian Access, Jira Product Discovery, Compass, and Atlassian Analytics. The issue has been resolved and the service is operating normally.

Rewindex changes for this incident

Major incident: Intermittent errors during login for some customers 2023-07-06 09:03 UTC

Impact, status and times are the vendor’s own, as last archived. View on stspg.io (opens in new tab). Opsgenie profile · Recent Opsgenie incidents · Markdown · JSON