# Opsgenie change history Filter: kind=all. Query: `?kind=notable|all|pages|pricing|trust|legal|incident|incident_edit|incident_deleted|incident_update&history=&page=N`. Company profile: [Opsgenie](https://rewindex.com/company/opsgenie.md) ## Changes by kind | Kind | Changes | Notable | Latest (UTC) | | --- | --- | --- | --- | | Major incident | 18 | 18 | 2026-09-14 16:46 UTC | ## Timeline | When (UTC) | Kind | Change | Label | Summary | | --- | --- | --- | --- | --- | | 2026-09-14 16:46 UTC | Major incident | [Critical incident: Disrupted Opsgenie/JSM availability](https://rewindex.com/change/i23391236155761.md) | outage | A critical Opsgenie/Jira Service Management disruption delayed alert notifications and prevented viewing alerts, affecting EU and US web/mobile applications. Recorded start: 2026-09-14 16:46 UTC; resolved: 2026-09-14 17:43 UTC; duration: 57 min. The postmortem also named Compass and attributed the disruption to long-running core-service transactions causing thread pool exhaustion and unresponsive requests. | | 2026-08-27 10:26 UTC | Major incident | [Major incident: Issues with Microsoft Teams notifications for Opsgenie customers](https://rewindex.com/change/i6e129a738a30eb.md) | outage | Opsgenie reported a major Microsoft Teams notification outage for standalone customers, starting 2026-08-27 10:26 UTC and resolved 2026-09-03 06:06 UTC (6 days 19 h); Jira Service Management Operations was unaffected. An external partner’s operational error caused the issue; partner corrective measures restored service, though customers still affected were directed to restore their integration. | | 2025-10-20 07:56 UTC | Major incident | [Major incident: Atlassian Cloud Services impacted](https://rewindex.com/change/ib490121109da56.md) | outage | Opsgenie reported a major outage affecting Atlassian Cloud services, including alerting, APIs and notification delivery, from 2025-10-20 07:56 UTC until resolution at 2025-10-21 05:24 UTC. Customers might have been unable to create support tickets; recovery updates noted backlogged items being processed and confirmed the support portal was fully functional. | | 2025-09-10 15:23 UTC | Major incident | [Major incident: Delays observed at JSM, Opsgenie and Compass alert search functionality in US Region](https://rewindex.com/change/i60bcea9d8b504d.md) | degradation | Opsgenie reported major US Region alert-search delays affecting JSM, Opsgenie and Compass, plus degraded web experiences and Alert Rest API performance. The incident started 2025-09-10 15:23 UTC and resolved 2025-09-11 18:45 UTC after a fix was deployed. Alerts continued notifying users, though responder names could be missing. | | 2025-03-05 06:34 UTC | Major incident | [Major incident: EU OpsGenie API calls having intermittent routing issues](https://rewindex.com/change/ie0e2a61ae8fa49.md) | degradation | Opsgenie reported a major degradation: some calls to api.opsgenie.com/eu intermittently returned 404 errors ('no Route matched with those values'). It started at 2025-03-05 06:34 UTC and was resolved at 2025-03-05 07:24 UTC, lasting 50 min; api.eu.opsgenie.com and api.opsgenie.com (without /eu) were unaffected. | | 2024-09-24 19:55 UTC | Major incident | [Major incident: Reported issues with OEC functionality](https://rewindex.com/change/i1d2dc2bb5e1241.md) | outage | Opsgenie reported a major OEC outage affecting Jira ticket creation and EU/US Outgoing Integration Flow, starting 2024-09-24 19:55 UTC and resolved at 2024-09-24 20:54 UTC (59 min). A routing configuration change sent OEC requests to the wrong service; Opsgenie reverted it and verified endpoints were back online. | | 2024-09-12 02:08 UTC | Major incident | [Critical incident: Users are experiencing reCaptcha errors while signing up](https://rewindex.com/change/i4394bb3cb7d694.md) | outage | Opsgenie reported a critical incident preventing successful signup due to reCaptcha errors, affecting EU - Signup, Login & Authorization and Signup, Login & Authorization. It started at 2024-09-12 02:08 UTC and was resolved at 2024-09-12 03:28 UTC, lasting 1 h 20 min; Opsgenie said it identified the root cause but provided no details. | | 2024-07-03 20:51 UTC | Major incident | [Major incident: Some products are hard down](https://rewindex.com/change/if4b035149c17eb.md) | outage | Opsgenie reported a major outage affecting alert and incident flows, notification delivery in EU and US, and its public website. The incident ran from 2024-07-03 20:51 UTC to 2024-07-04 00:36 UTC (3 h 45 min); reported downtime was between 03-07-2024 20:08 UTC and 03-07-2024 20:31 UTC. Opsgenie mitigated the problem and restored service. | | 2024-06-03 23:11 UTC | Major incident | [Major incident: Error responses across multiple Cloud products](https://rewindex.com/change/iceaa5449920da4.md) | outage | Opsgenie reported a major outage affecting Cloud access, including EU and US mobile/web applications and signup, login and authorization. Recorded from 2024-06-03 23:11 UTC to 2024-06-04 00:32 UTC (1 h 21 min), it was resolved. The postmortem cites an infrastructure API Gateway change; its impact window differs from the recorded timestamps. | | 2024-02-27 14:25 UTC | Major incident | [Major incident: Opsgenie SAML login at eu region is not working](https://rewindex.com/change/ie529422f31a62e.md) | outage | Opsgenie reported a major EU SAML login outage from 2024-02-27 14:25 UTC to 2024-02-27 14:58 UTC, lasting 33 min, due to a signature verification error in login certificates. Already logged-in customers were unaffected. Opsgenie deployed a fix and verified there were no further login issues. | | 2024-01-29 15:08 UTC | Major incident | [Major incident: Major outages in heartbeat services pinging via email and email integration in EU region](https://rewindex.com/change/i7a6defb81b6b90.md) | outage | Opsgenie reported a major EU outage affecting heartbeat updates via email and incoming email integrations, rejected from 13:45 UTC due to faulty domain configurations; other heartbeat functionality and integrations remained operational. The incident ran from 2024-01-29 15:08 UTC to 2024-01-29 15:29 UTC (21 min), with service restored after changes were reverted. | | 2023-12-13 13:18 UTC | Major incident | [Major incident: IOS based Alert Notifications delivered as non-critical](https://rewindex.com/change/i23d2c040df1879.md) | degradation | Some iOS alert notifications were delivered as non-critical, affecting EU and US mobile notification delivery with major impact. The incident started at 2023-12-13 13:18 UTC and was resolved at 2023-12-13 14:37 UTC, lasting 1 h 19 min; Opsgenie reported implementing a fix. | | 2023-09-13 14:08 UTC | Major incident | [Major incident: Atlassian Account login issues](https://rewindex.com/change/i9261f249fd4ffd.md) | outage | Opsgenie reported a major Atlassian Account login and signup outage affecting some Cloud customers, including EU and US authentication components. The incident started at 2023-09-13 14:08 UTC and was resolved at 2023-09-13 19:32 UTC (5 h 23 min). The postmortem attributed sign-in and signup API failures to misconfigured internal rate limits; mitigation restored service. | | 2023-07-06 09:03 UTC | Major incident | [Major incident: Intermittent errors during login for some customers](https://rewindex.com/change/i6a62397bffc96c.md) | outage | Opsgenie reported a major incident causing intermittent login errors for some customers, with EU and US Signup, Login & Authorization components affected. The incident started at 2023-07-06 09:03 UTC and was resolved at 2023-07-06 13:32 UTC, lasting 4 h 29 min; the vendor said it identified the root cause and mitigated the problem. | | 2023-06-06 17:06 UTC | Major incident | [Major incident: Partial Outage in Schedule API](https://rewindex.com/change/id14ae2e2d35ab1.md) | outage | Opsgenie reported a major partial outage of the Schedule API affecting some US Cloud customers and listing Configuration REST APIs and US - Configuration REST APIs as affected components. It ran from 2023-06-06 17:06 UTC to 2023-06-06 17:24 UTC, lasting 18 min; engineering fixed the problem and was monitoring the platform. | | 2023-04-04 14:30 UTC | Major incident | [Major incident: Delays in Android push notifications](https://rewindex.com/change/i933f03430f24a3.md) | degradation | Opsgenie reported a major incident delaying Android push notifications in the EU and US, starting 2023-04-04 14:30 UTC and resolved at 2023-04-04 18:16 UTC (3 h 45 min). The vendor attributed the delays to a Firebase error and confirmed Android push notifications were operational when Firebase’s incident was resolved. | | 2022-12-02 19:09 UTC | Major incident | [Major incident: Observing delays in incoming webhook integration processing in EU region](https://rewindex.com/change/i8131cefa02ab98.md) | degradation | Opsgenie reported major incoming webhook integration processing delays in the EU region starting 2022-12-02 19:09 UTC, lasting 42 min until resolution at 2022-12-02 19:51 UTC. A fix was implemented by 12-02 19:23 UTC; customers using affected integrations could experience processing delays. | | 2022-11-11 21:02 UTC | Major incident | [Major incident: Android users of Jira, Confluence and Opsgenie app with Compromised device check feature turned on is getting locked out of their app](https://rewindex.com/change/ie94c5da3f1d6e1.md) | outage | Opsgenie reported a major outage locking Android users out of Jira, Confluence and Opsgenie apps when Compromised device check was enabled via admin.atlassian.com. The incident started at 2022-11-11 21:02 UTC and was resolved at 2022-11-12 00:01 UTC (2 h 58 min); the vendor confirmed normal service. | --- Canonical: https://rewindex.com/company/opsgenie/changes · Markdown: https://rewindex.com/company/opsgenie/changes.md · JSON: https://rewindex.com/api/v1/companies/opsgenie/changes · Generated 2026-10-18T01:29:37.292Z