# Opsgenie: Major incident: Reported issues with OEC functionality

**Summary:** Opsgenie reported a major OEC outage affecting Jira ticket creation and EU/US Outgoing Integration Flow, starting 2024-09-24 19:55 UTC and resolved at 2024-09-24 20:54 UTC (59 min). A routing configuration change sent OEC requests to the wrong service; Opsgenie reverted it and verified endpoints were back online. _(machine-written, sol)_
- Kind: Major incident · Label: outage (model (Jev))
- Changed: 2024-09-24 19:55 UTC · Detected: 2026-10-17 18:22 UTC
- [Source: https://stspg.io/ttc13mtq0cnp](https://stspg.io/ttc13mtq0cnp)
- [Company: Opsgenie](https://rewindex.com/company/opsgenie.md)
- Versions: before (none: first archived) → after incident\_version:284/lmkj3cm186cc@fe0c1a406d82
- Change 1 of 1 for this incident

## What changed

**1. Added: Title**

```diff
+ Reported issues with OEC functionality
```

**2. Added: Impact**

```diff
+ major
```

**3. Added: Status**

```diff
+ resolved
```

**4. Added: Start time**

```diff
+ 2024-09-24 19:55 UTC
```

**5. Added: Resolved time**

```diff
+ 2024-09-24 20:54 UTC
```

**6. Added: Affected components**

```diff
+ EU - Outgoing Integration Flow, Outgoing Integration Flow, US - Outgoing Integration Flow
```

**7. Added: Update** (investigating) · 2024-09-24 19:55 UTC

```diff
+ We've been notified that a number of OEC clients have been failing to create Jira tickets. We're currently investigating the issue.
```

**8. Added: Update** (investigating) · 2024-09-24 19:56 UTC

```diff
+ We are continuing to investigate this issue.
```

**9. Added: Update** (identified) · 2024-09-24 20:22 UTC

```diff
+ We've identified a recent change that has broken some endpoint routing configurations and caused OEC endpoint requests to be directed to wrong service. We're reverting that change on production at the moment.
```

**10. Added: Update** (monitoring) · 2024-09-24 20:49 UTC

```diff
+ We reverted the faulty routing configuration change and started getting traffic on OEC endpoints
```

**11. Added: Update** (resolved) · 2024-09-24 20:54 UTC

```diff
+ We've verified that OEC endpoints are back online.
```

## History of this incident

| When (UTC) | Change | Label |
| --- | --- | --- |
| 2024-09-24 19:55 UTC | Major incident: Reported issues with OEC functionality (this change) | outage |

All Opsgenie changes: [timeline](https://rewindex.com/company/opsgenie/changes.md)
_Diff excerpts are shown on normalized text: dates, counters and tokens appear as ‹date›, ‹count›, ‹tok›; noise-only edits are hidden. Rewindex shows the changed passages, not a copy of the page._


---
Canonical: https://rewindex.com/change/i1d2dc2bb5e1241 · Markdown: https://rewindex.com/change/i1d2dc2bb5e1241.md · JSON: https://rewindex.com/api/v1/changes/i1d2dc2bb5e1241 · Generated 2026-10-18T02:28:31.243Z