Changes / QuickBooks Online / Error making a Full Payment Submission (FPS) in QuickBooks Core Payroll

QuickBooks Online: Major incident: Error making a Full Payment Submission (FPS) in QuickBooks Core Payroll

Summary

Some QuickBooks Core Payroll customers in EMEA, QuickBooks Online - United Kingdom experienced Full Payment Submission (FPS) errors in a major-impact incident starting 2024-10-31 10:18 UTC. It lasted 34 min and was resolved at 2024-10-31 10:53 UTC, restoring FPS submissions; all other Core Payroll functionality remained operational.

Machine-written from the diff below (Sol; type: incident outage). Check the diff before relying on it.

Major incidentLabel: outage (model (Jev), 100%)Changed Detected Source: stspg.io (opens in new tab)

What changed

AddedTitle#1
Before: not present
After: Error making a Full Payment Submission (FPS) in QuickBooks Core Payroll
AddedImpact#2
Before: not present
After: major
AddedStatus#3
Before: not present
After: resolved
AddedStart time#4
Before: not present
After: 2024-10-31 10:18 UTC
AddedResolved time#5
Before: not present
After: 2024-10-31 10:53 UTC
AddedAffected components#6
Before: not present
After: EMEA, QuickBooks Online - United Kingdom
AddedUpdateinvestigating#7
Before: not present
After: Some QuickBooks Core Payroll customers are experiencing errors when making a Full Payment Submission (FPS) in product . Payroll engineering team are currently investigating into the root cause of the issue. All other functionality in Core Payroll is working as expected. Please check here or subscribe for further updates
AddedUpdateinvestigating#8
Before: not present
After: We are continuing to investigate this issue.
AddedUpdateresolved#9
Before: not present
After: This incident has been resolved. QuickBooks Core Payroll customers are now able to make Full Payment Submission (FPS) in product

First version of this incident archived by Rewindex. View the live incident (opens in new tab).

History of this incident

When (UTC)ChangeKind
Major incident: Error making a Full Payment Submission (FPS) in QuickBooks Core Payroll (this change)
Some QuickBooks Core Payroll customers in EMEA, QuickBooks Online - United Kingdom experienced Full Payment Submission (FPS) errors in a major-impact incident starting 2024-10-31 10:18 UTC. It lasted 34 min and was resolved at 2024-10-31 10:53 UTC, restoring FPS submissions; all other Core Payroll functionality remained operational.
Major incident

All QuickBooks Online changes → · QuickBooks Online profile · Markdown · JSON