# QuickBooks Online: Major incident: Error making a Full Payment Submission (FPS) in QuickBooks Core Payroll

**Summary:** Some QuickBooks Core Payroll customers in EMEA, QuickBooks Online - United Kingdom experienced Full Payment Submission (FPS) errors in a major-impact incident starting 2024-10-31 10:18 UTC. It lasted 34 min and was resolved at 2024-10-31 10:53 UTC, restoring FPS submissions; all other Core Payroll functionality remained operational. _(machine-written, sol)_
- Kind: Major incident · Label: outage (model (Jev))
- Changed: 2024-10-31 10:18 UTC · Detected: 2026-10-17 18:22 UTC
- [Source: https://stspg.io/y3bgskz8s72p](https://stspg.io/y3bgskz8s72p)
- [Company: QuickBooks Online](https://rewindex.com/company/quickbooks-online.md)
- Versions: before (none: first archived) → after incident\_version:221/pr4816k1p2gd@1b1cd4025b1f
- Change 1 of 1 for this incident

## What changed

**1. Added: Title**

```diff
+ Error making a Full Payment Submission (FPS) in QuickBooks Core Payroll
```

**2. Added: Impact**

```diff
+ major
```

**3. Added: Status**

```diff
+ resolved
```

**4. Added: Start time**

```diff
+ 2024-10-31 10:18 UTC
```

**5. Added: Resolved time**

```diff
+ 2024-10-31 10:53 UTC
```

**6. Added: Affected components**

```diff
+ EMEA, QuickBooks Online - United Kingdom
```

**7. Added: Update** (investigating) · 2024-10-31 10:18 UTC

```diff
+ Some QuickBooks Core Payroll customers are experiencing errors when making a Full Payment Submission (FPS) in product . Payroll engineering team are currently investigating into the root cause of  the issue.  All other functionality in Core Payroll is working as expected. Please check here or subscribe for further updates
```

**8. Added: Update** (investigating) · 2024-10-31 10:19 UTC

```diff
+ We are continuing to investigate this issue.
```

**9. Added: Update** (resolved) · 2024-10-31 10:53 UTC

```diff
+ This incident has been resolved. QuickBooks Core Payroll customers are now able to make Full Payment Submission (FPS) in product
```

## History of this incident

| When (UTC) | Change | Label |
| --- | --- | --- |
| 2024-10-31 10:18 UTC | Major incident: Error making a Full Payment Submission (FPS) in QuickBooks Core Payroll (this change) | outage |

All QuickBooks Online changes: [timeline](https://rewindex.com/company/quickbooks-online/changes.md)
_Diff excerpts are shown on normalized text: dates, counters and tokens appear as ‹date›, ‹count›, ‹tok›; noise-only edits are hidden. Rewindex shows the changed passages, not a copy of the page._


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Canonical: https://rewindex.com/change/i8523720e61df62 · Markdown: https://rewindex.com/change/i8523720e61df62.md · JSON: https://rewindex.com/api/v1/changes/i8523720e61df62 · Generated 2026-10-18T02:31:33.658Z