Changes / Pendo / Known issue affecting Pendo for Employees (P4E) customers using Microsoft Edge (V130)
Pendo: Major incident: Known issue affecting Pendo for Employees (P4E) customers using Microsoft Edge (V130)
Summary
A major issue affected Pendo for Employees (P4E) customers on Microsoft Windows: Edge V130 prevented extensions using managed storage from functioning. The incident records a start and resolution at 2024-10-25 16:02 UTC (computed duration: 0 min). Pendo confirmed Microsoft's fix in Edge V130.0.2849.56; affected users must update to that release.
Machine-written from the diff below (Sol; type: incident outage). Check the diff before relying on it.
What changed
Before: not present
After: Known issue affecting Pendo for Employees (P4E) customers using Microsoft Edge (V130)
Before: not present
After: major
Before: not present
After: resolved
Before: not present
After: 2024-10-25 16:02 UTC
Before: not present
After: 2024-10-25 16:02 UTC
Before: not present
After: Pendo team is aware of an issue in the latest version of the Microsoft Edge Browser (V130) preventing extensions using managed storage from functioning when the end user is using the Microsoft Windows OS. We have notified Microsoft.
To avoid any impact, we would recommend either not updating to V130 of the Edge browser, or if you are able to do so, rolling back to the previous stable version.
Note: This issue is specific to our Pendo for Employees (P4E) product.
Before: not present
After: Pendo has received an update from Microsoft that they implemented a fix in their newest release. The issue, present in Edge V130, prevented extensions using managed storage from functioning when the end user was using Microsoft Windows OS. This was resolved in their latest release, V130.0.2849.56.
Pendo will continue to monitor the issue to ensure functionality has fully returned. You can read more about the Microsoft issue and release here: https://learn.microsoft.com/en-us/deployedge/microsoft-edge-known-issues#high-impact-issues
Before: not present
After: Pendo has has confirmed that the issue, present in Edge V130, was resolved in Microsoft's latest Edge browser release, V130.0.2849.56.
Please note: In order to resolve the issue, you must update from Edge V130 to the latest release V130.0.2849.56.
You can read more about the Microsoft issue and release here: https://learn.microsoft.com/en-us/deployedge/microsoft-edge-known-issues#high-impact-issues
First version of this incident archived by Rewindex. View the live incident (opens in new tab).
History of this incident
| When (UTC) | Change | Kind |
|---|---|---|
| Major incident: Known issue affecting Pendo for Employees (P4E) customers using Microsoft Edge (V130) (this change) A major issue affected Pendo for Employees (P4E) customers on Microsoft Windows: Edge V130 prevented extensions using managed storage from functioning. The incident records a start and resolution at 2024-10-25 16:02 UTC (computed duration: 0 min). Pendo confirmed Microsoft's fix in Edge V130.0.2849.56; affected users must update to that release. | Major incident |