Changes / RudderStack / Ingestion got affected for customers in US enterprise tier
RudderStack: Critical incident: Ingestion got affected for customers in US enterprise tier
Summary
RudderStack reported a critical ingestion outage affecting US enterprise tier customers, starting at 2024-09-25 09:37 UTC and resolved at 2024-09-25 11:09 UTC, lasting 1 h 31 min. At 10:02 UTC, the vendor said a fix had been implemented, systems had recovered, and customers could expect ingestion back to normal.
Machine-written from the diff below (Sol; type: incident outage). Check the diff before relying on it.
What changed
Before: not present
After: Ingestion got affected for customers in US enterprise tier
Before: not present
After: critical
Before: not present
After: resolved
Before: not present
After: 2024-09-25 09:37 UTC
Before: not present
After: 2024-09-25 11:09 UTC
Before: not present
After: Data Ingestion - Data Ingestion (US), Data Ingestion (US)
Before: not present
After: We are currently investigating the issue
Before: not present
After: The issue has been identified and fix is being implemented.
Before: not present
After: A fix has been implemented few minutes back and systems got recovered. We are currently monitoring the same and customers can expect the ingestion back to normal.
Before: not present
After: This incident has been resolved.
First version of this incident archived by Rewindex. View the live incident (opens in new tab).
History of this incident
| When (UTC) | Change | Kind |
|---|---|---|
| Critical incident: Ingestion got affected for customers in US enterprise tier (this change) RudderStack reported a critical ingestion outage affecting US enterprise tier customers, starting at 2024-09-25 09:37 UTC and resolved at 2024-09-25 11:09 UTC, lasting 1 h 31 min. At 10:02 UTC, the vendor said a fix had been implemented, systems had recovered, and customers could expect ingestion back to normal. | Major incident |
All RudderStack changes → · RudderStack profile · Markdown · JSON