RudderStack: Ingestion got affected for customers in US enterprise tier

Impact: criticalStatus: resolvedStarted 2024-09-25 09:37 UTCResolved 2024-09-25 11:09 UTC (1.5 h)4 updatesSource: stspg.io

Summary

RudderStack reported a critical ingestion outage affecting US enterprise tier customers, starting at 2024-09-25 09:37 UTC and resolved at 2024-09-25 11:09 UTC, lasting 1 h 31 min. At 10:02 UTC, the vendor said a fix had been implemented, systems had recovered, and customers could expect ingestion back to normal.

Machine-written from the archived incident (Sol). Check the timeline before relying on it.

Affected components: Data Ingestion - Data Ingestion (US)Data Ingestion (US)

Timeline of updates

investigating2024-09-25 09:37 UTC
We are currently investigating the issue
identified2024-09-25 09:46 UTC
The issue has been identified and fix is being implemented.
monitoring2024-09-25 10:02 UTC
A fix has been implemented few minutes back and systems got recovered. We are currently monitoring the same and customers can expect the ingestion back to normal.
resolved2024-09-25 11:09 UTC
This incident has been resolved.

Rewindex changes for this incident

Critical incident: Ingestion got affected for customers in US enterprise tier 2024-09-25 09:37 UTC

Impact, status and times are the vendor’s own, as last archived. View on stspg.io (opens in new tab). RudderStack profile · Recent RudderStack incidents · Markdown · JSON