# RudderStack: Ingestion got affected for customers in US enterprise tier

- Impact (vendor’s label): critical
- Status: resolved
- Started: 2024-09-25 09:37 UTC · Resolved: 2024-09-25 11:09 UTC · Duration: 1.5 h
- Updates: 4 · Affected components: Data Ingestion - Data Ingestion (US), Data Ingestion (US)
- [Vendor status page: https://stspg.io/1ldrbm3dc0ph](https://stspg.io/1ldrbm3dc0ph)
- [Company: RudderStack](https://rewindex.com/company/rudderstack.md)

## Summary

RudderStack reported a critical ingestion outage affecting US enterprise tier customers, starting at 2024-09-25 09:37 UTC and resolved at 2024-09-25 11:09 UTC, lasting 1 h 31 min. At 10:02 UTC, the vendor said a fix had been implemented, systems had recovered, and customers could expect ingestion back to normal. _(machine-written, sol)_
## Timeline of updates

- **investigating** 2024-09-25 09:37 UTC: We are currently investigating the issue
- **identified** 2024-09-25 09:46 UTC: The issue has been identified and fix is being implemented.
- **monitoring** 2024-09-25 10:02 UTC: A fix has been implemented few minutes back and systems got recovered. We are currently monitoring the same and customers can expect the ingestion back to normal.
- **resolved** 2024-09-25 11:09 UTC: This incident has been resolved.

## Rewindex changes for this incident

- 2024-09-25 09:37 UTC: [Critical incident: Ingestion got affected for customers in US enterprise tier](https://rewindex.com/change/ibf841c7fcae3d8.md)


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Canonical: https://rewindex.com/company/rudderstack/incidents/6d8m1jnjmv60 · Markdown: https://rewindex.com/company/rudderstack/incidents/6d8m1jnjmv60.md · JSON: https://rewindex.com/api/v1/companies/rudderstack/incidents/6d8m1jnjmv60 · Generated 2026-10-18T10:30:46.625Z