# RudderStack: Critical incident: Ingestion got affected for customers in US enterprise tier

**Summary:** RudderStack reported a critical ingestion outage affecting US enterprise tier customers, starting at 2024-09-25 09:37 UTC and resolved at 2024-09-25 11:09 UTC, lasting 1 h 31 min. At 10:02 UTC, the vendor said a fix had been implemented, systems had recovered, and customers could expect ingestion back to normal. _(machine-written, sol)_
- Kind: Major incident · Label: outage (model (Jev))
- Changed: 2024-09-25 09:37 UTC · Detected: 2026-10-17 18:22 UTC
- [Source: https://stspg.io/1ldrbm3dc0ph](https://stspg.io/1ldrbm3dc0ph)
- [Company: RudderStack](https://rewindex.com/company/rudderstack.md)
- Versions: before (none: first archived) → after incident\_version:161/6d8m1jnjmv60@7ad92ca3e74c
- Change 1 of 1 for this incident

## What changed

**1. Added: Title**

```diff
+ Ingestion got affected for customers in US enterprise tier
```

**2. Added: Impact**

```diff
+ critical
```

**3. Added: Status**

```diff
+ resolved
```

**4. Added: Start time**

```diff
+ 2024-09-25 09:37 UTC
```

**5. Added: Resolved time**

```diff
+ 2024-09-25 11:09 UTC
```

**6. Added: Affected components**

```diff
+ Data Ingestion - Data Ingestion (US), Data Ingestion (US)
```

**7. Added: Update** (investigating) · 2024-09-25 09:37 UTC

```diff
+ We are currently investigating the issue
```

**8. Added: Update** (identified) · 2024-09-25 09:46 UTC

```diff
+ The issue has been identified and fix is being implemented.
```

**9. Added: Update** (monitoring) · 2024-09-25 10:02 UTC

```diff
+ A fix has been implemented few minutes back and systems got recovered. We are currently monitoring the same and customers can expect the ingestion back to normal.
```

**10. Added: Update** (resolved) · 2024-09-25 11:09 UTC

```diff
+ This incident has been resolved.
```

## History of this incident

| When (UTC) | Change | Label |
| --- | --- | --- |
| 2024-09-25 09:37 UTC | Critical incident: Ingestion got affected for customers in US enterprise tier (this change) | outage |

All RudderStack changes: [timeline](https://rewindex.com/company/rudderstack/changes.md)
_Diff excerpts are shown on normalized text: dates, counters and tokens appear as ‹date›, ‹count›, ‹tok›; noise-only edits are hidden. Rewindex shows the changed passages, not a copy of the page._


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Canonical: https://rewindex.com/change/ibf841c7fcae3d8 · Markdown: https://rewindex.com/change/ibf841c7fcae3d8.md · JSON: https://rewindex.com/api/v1/changes/ibf841c7fcae3d8 · Generated 2026-10-18T02:54:53.728Z