Changes / Typeform / Typeform Builder - Publish Button Unavailable - Publish button does not appear

Typeform: Major incident: Typeform Builder - Publish Button Unavailable - Publish button does not appear

Summary

Typeform reported a major Builder incident in which the Publish button did not appear, potentially preventing users editing forms from publishing. It started at 2024-10-07 13:54 UTC and was resolved at 2024-10-07 14:54 UTC, lasting 1 h 0 min. Typeform implemented a fix; no cause was stated.

Machine-written from the diff below (Sol; type: incident outage). Check the diff before relying on it.

Major incidentLabel: outage (model (Jev), 99%)Changed Detected Source: stspg.io (opens in new tab)

What changed

AddedTitle#1
Before: not present
After: Typeform Builder - Publish Button Unavailable - Publish button does not appear
AddedImpact#2
Before: not present
After: major
AddedStatus#3
Before: not present
After: resolved
AddedStart time#4
Before: not present
After: 2024-10-07 13:54 UTC
AddedResolved time#5
Before: not present
After: 2024-10-07 14:54 UTC
AddedAffected components#6
Before: not present
After: Builder / Create UI - Publish form, Publish form
AddedUpdateidentified#7
Before: not present
After: We have identified errors impacting our Builder where the publish button does not appear. Users editing their forms may be impacted. We are working on a resolution with high priority. Next update in ~30 minutes or as soon as it's available. REF: ZD 801418 | INC-65
AddedUpdateidentified#8
Before: not present
After: We are working on resolving the errors impacting our publish button with high priority. We are really sorry for any inconvenience this is causing. Next update in ~30 minutes or as soon as it's available.
AddedUpdateresolved#9
Before: not present
After: We are glad to inform you that the fix has been implemented and the incident with the Publish button is resolved. We will run a problem investigation to understand what happened and how to prevent it from happening again. Thanks for your understanding & sorry for any inconvenience this has caused.

First version of this incident archived by Rewindex. View the live incident (opens in new tab).

History of this incident

When (UTC)ChangeKind
Major incident: Typeform Builder - Publish Button Unavailable - Publish button does not appear (this change)
Typeform reported a major Builder incident in which the Publish button did not appear, potentially preventing users editing forms from publishing. It started at 2024-10-07 13:54 UTC and was resolved at 2024-10-07 14:54 UTC, lasting 1 h 0 min. Typeform implemented a fix; no cause was stated.
Major incident

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