Changes / Omni Analytics / Model and Query Loading Failures in East USA
Omni Analytics: Critical incident: Model and Query Loading Failures in East USA
Summary
Omni Analytics reported a critical East USA incident: reports and new analyses loaded slowly or failed to load from 2024-10-17 20:46 UTC until 2024-10-17 23:43 UTC, lasting 2 h 57 min. A fix was applied at 10-17 22:19 UTC; the vendor said it would perform a root cause analysis and take steps to prevent recurrence.
Machine-written from the diff below (Sol; type: incident outage). Check the diff before relying on it.
What changed
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After: Model and Query Loading Failures in East USA
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After: critical
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After: resolved
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After: 2024-10-17 20:46 UTC
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After: 2024-10-17 23:43 UTC
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After: EastUsa
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After: Reports and new analyses are loading slowly or failing to load in our East USA environment, our team is investigating.
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After: We are continuing to investigate this issue.
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After: We have applied a fix and we are monitoring the impact.
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After: This incident has been resolved. Our team will be performing a root cause analysis and taking steps to prevent this issue from recurring.
First version of this incident archived by Rewindex. View the live incident (opens in new tab).
History of this incident
| When (UTC) | Change | Kind |
|---|---|---|
| Critical incident: Model and Query Loading Failures in East USA (this change) Omni Analytics reported a critical East USA incident: reports and new analyses loaded slowly or failed to load from 2024-10-17 20:46 UTC until 2024-10-17 23:43 UTC, lasting 2 h 57 min. A fix was applied at 10-17 22:19 UTC; the vendor said it would perform a root cause analysis and take steps to prevent recurrence. | Major incident |
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