Omni Analytics: Model and Query Loading Failures in East USA

Impact: criticalStatus: resolvedStarted 2024-10-17 20:46 UTCResolved 2024-10-17 23:43 UTC (3.0 h)4 updatesSource: stspg.io

Summary

Omni Analytics reported a critical East USA incident: reports and new analyses loaded slowly or failed to load from 2024-10-17 20:46 UTC until 2024-10-17 23:43 UTC, lasting 2 h 57 min. A fix was applied at 10-17 22:19 UTC; the vendor said it would perform a root cause analysis and take steps to prevent recurrence.

Machine-written from the archived incident (Sol). Check the timeline before relying on it.

Affected components: EastUsa

Timeline of updates

investigating2024-10-17 20:46 UTC
Reports and new analyses are loading slowly or failing to load in our East USA environment, our team is investigating.
investigating2024-10-17 21:27 UTC
We are continuing to investigate this issue.
monitoring2024-10-17 22:19 UTC
We have applied a fix and we are monitoring the impact.
resolved2024-10-17 23:43 UTC
This incident has been resolved. Our team will be performing a root cause analysis and taking steps to prevent this issue from recurring.

Rewindex changes for this incident

Critical incident: Model and Query Loading Failures in East USA 2024-10-17 20:46 UTC

Impact, status and times are the vendor’s own, as last archived. View on stspg.io (opens in new tab). Omni Analytics profile · Recent Omni Analytics incidents · Markdown · JSON