# Omni Analytics: Model and Query Loading Failures in East USA

- Impact (vendor’s label): critical
- Status: resolved
- Started: 2024-10-17 20:46 UTC · Resolved: 2024-10-17 23:43 UTC · Duration: 3.0 h
- Updates: 4 · Affected components: EastUsa
- [Vendor status page: https://stspg.io/2h786kz8601r](https://stspg.io/2h786kz8601r)
- [Company: Omni Analytics](https://rewindex.com/company/omni-analytics.md)

## Summary

Omni Analytics reported a critical East USA incident: reports and new analyses loaded slowly or failed to load from 2024-10-17 20:46 UTC until 2024-10-17 23:43 UTC, lasting 2 h 57 min. A fix was applied at 10-17 22:19 UTC; the vendor said it would perform a root cause analysis and take steps to prevent recurrence. _(machine-written, sol)_
## Timeline of updates

- **investigating** 2024-10-17 20:46 UTC: Reports and new analyses are loading slowly or failing to load in our East USA environment, our team is investigating.
- **investigating** 2024-10-17 21:27 UTC: We are continuing to investigate this issue.
- **monitoring** 2024-10-17 22:19 UTC: We have applied a fix and we are monitoring the impact.
- **resolved** 2024-10-17 23:43 UTC: This incident has been resolved. Our team will be performing a root cause analysis and taking steps to prevent this issue from recurring.

## Rewindex changes for this incident

- 2024-10-17 20:46 UTC: [Critical incident: Model and Query Loading Failures in East USA](https://rewindex.com/change/id9dd1e8b8f9d18.md)


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Canonical: https://rewindex.com/company/omni-analytics/incidents/xw7wg35pyc9l · Markdown: https://rewindex.com/company/omni-analytics/incidents/xw7wg35pyc9l.md · JSON: https://rewindex.com/api/v1/companies/omni-analytics/incidents/xw7wg35pyc9l · Generated 2026-10-18T13:33:49.311Z