# Omni Analytics: Critical incident: Model and Query Loading Failures in East USA

**Summary:** Omni Analytics reported a critical East USA incident: reports and new analyses loaded slowly or failed to load from 2024-10-17 20:46 UTC until 2024-10-17 23:43 UTC, lasting 2 h 57 min. A fix was applied at 10-17 22:19 UTC; the vendor said it would perform a root cause analysis and take steps to prevent recurrence. _(machine-written, sol)_
- Kind: Major incident · Label: outage (model (Jev))
- Changed: 2024-10-17 20:46 UTC · Detected: 2026-10-17 18:22 UTC
- [Source: https://stspg.io/2h786kz8601r](https://stspg.io/2h786kz8601r)
- [Company: Omni Analytics](https://rewindex.com/company/omni-analytics.md)
- Versions: before (none: first archived) → after incident\_version:74/xw7wg35pyc9l@298ebba2f8e6
- Change 1 of 1 for this incident

## What changed

**1. Added: Title**

```diff
+ Model and Query Loading Failures in East USA
```

**2. Added: Impact**

```diff
+ critical
```

**3. Added: Status**

```diff
+ resolved
```

**4. Added: Start time**

```diff
+ 2024-10-17 20:46 UTC
```

**5. Added: Resolved time**

```diff
+ 2024-10-17 23:43 UTC
```

**6. Added: Affected components**

```diff
+ EastUsa
```

**7. Added: Update** (investigating) · 2024-10-17 20:46 UTC

```diff
+ Reports and new analyses are loading slowly or failing to load in our East USA environment, our team is investigating.
```

**8. Added: Update** (investigating) · 2024-10-17 21:27 UTC

```diff
+ We are continuing to investigate this issue.
```

**9. Added: Update** (monitoring) · 2024-10-17 22:19 UTC

```diff
+ We have applied a fix and we are monitoring the impact.
```

**10. Added: Update** (resolved) · 2024-10-17 23:43 UTC

```diff
+ This incident has been resolved. Our team will be performing a root cause analysis and taking steps to prevent this issue from recurring.
```

## History of this incident

| When (UTC) | Change | Label |
| --- | --- | --- |
| 2024-10-17 20:46 UTC | Critical incident: Model and Query Loading Failures in East USA (this change) | outage |

All Omni Analytics changes: [timeline](https://rewindex.com/company/omni-analytics/changes.md)
_Diff excerpts are shown on normalized text: dates, counters and tokens appear as ‹date›, ‹count›, ‹tok›; noise-only edits are hidden. Rewindex shows the changed passages, not a copy of the page._


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Canonical: https://rewindex.com/change/id9dd1e8b8f9d18 · Markdown: https://rewindex.com/change/id9dd1e8b8f9d18.md · JSON: https://rewindex.com/api/v1/changes/id9dd1e8b8f9d18 · Generated 2026-10-18T02:31:39.826Z