Changes / RudderStack / Ingestion got affected for customers on pro tier in EU region.

RudderStack: Major incident: Ingestion got affected for customers on pro tier in EU region.

Summary

RudderStack reported a major ingestion outage for pro tier customers in the EU region: JS/mobile SDK events would retry, while server-side SDK events risked data loss. Listed start: 2024-10-22 10:46 UTC; listed resolution: 2024-10-22 10:00 UTC; computed duration: unknown. The resolved update reports impact from 10:00AM to 10:15AM UTC.

Machine-written from the diff below (Sol; type: incident outage). Check the diff before relying on it.

Major incidentLabel: outage (model (Jev), 77%)Changed Detected Source: stspg.io (opens in new tab)

What changed

AddedTitle#1
Before: not present
After: Ingestion got affected for customers on pro tier in EU region.
AddedImpact#2
Before: not present
After: major
AddedStatus#3
Before: not present
After: resolved
AddedStart time#4
Before: not present
After: 2024-10-22 10:46 UTC
AddedResolved time#5
Before: not present
After: 2024-10-22 10:00 UTC
AddedUpdateresolved#6
Before: not present
After: Customers in EU region on pro tier ingestion got affected from 10:00AM to 10:15AM UTC. For JS and mobile SDKs, events would have got retried and server-side SDKs, there is a possibility of data loss. This is resolved now.

First version of this incident archived by Rewindex. View the live incident (opens in new tab).

History of this incident

When (UTC)ChangeKind
Major incident: Ingestion got affected for customers on pro tier in EU region. (this change)
RudderStack reported a major ingestion outage for pro tier customers in the EU region: JS/mobile SDK events would retry, while server-side SDK events risked data loss. Listed start: 2024-10-22 10:46 UTC; listed resolution: 2024-10-22 10:00 UTC; computed duration: unknown. The resolved update reports impact from 10:00AM to 10:15AM UTC.
Major incident

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