RudderStack: Ingestion got affected for customers on pro tier in EU region.

Impact: majorStatus: resolvedStarted 2024-10-22 10:46 UTCResolved 2024-10-22 10:00 UTC (-47 min)1 updateSource: stspg.io

Summary

RudderStack reported a major ingestion outage for pro tier customers in the EU region: JS/mobile SDK events would retry, while server-side SDK events risked data loss. Listed start: 2024-10-22 10:46 UTC; listed resolution: 2024-10-22 10:00 UTC; computed duration: unknown. The resolved update reports impact from 10:00AM to 10:15AM UTC.

Machine-written from the archived incident (Sol). Check the timeline before relying on it.

Timeline of updates

resolved2024-10-22 10:00 UTC
Customers in EU region on pro tier ingestion got affected from 10:00AM to 10:15AM UTC. For JS and mobile SDKs, events would have got retried and server-side SDKs, there is a possibility of data loss. This is resolved now.

Rewindex changes for this incident

Major incident: Ingestion got affected for customers on pro tier in EU region. 2024-10-22 10:46 UTC

Impact, status and times are the vendor’s own, as last archived. View on stspg.io (opens in new tab). RudderStack profile · Recent RudderStack incidents · Markdown · JSON