# RudderStack: Ingestion got affected for customers on pro tier in EU region.

- Impact (vendor’s label): major
- Status: resolved
- Started: 2024-10-22 10:46 UTC · Resolved: 2024-10-22 10:00 UTC · Duration: -47 min
- Updates: 1
- [Vendor status page: https://stspg.io/wkl89wry2qws](https://stspg.io/wkl89wry2qws)
- [Company: RudderStack](https://rewindex.com/company/rudderstack.md)

## Summary

RudderStack reported a major ingestion outage for pro tier customers in the EU region: JS/mobile SDK events would retry, while server-side SDK events risked data loss. Listed start: 2024-10-22 10:46 UTC; listed resolution: 2024-10-22 10:00 UTC; computed duration: unknown. The resolved update reports impact from 10:00AM to 10:15AM UTC. _(machine-written, sol)_
## Timeline of updates

- **resolved** 2024-10-22 10:00 UTC: Customers in EU region on pro tier ingestion got affected from 10:00AM to 10:15AM UTC. For JS and mobile SDKs, events would have got retried and server-side SDKs, there is a possibility of data loss. This is resolved now.

## Rewindex changes for this incident

- 2024-10-22 10:46 UTC: [Major incident: Ingestion got affected for customers on pro tier in EU region.](https://rewindex.com/change/ied6aa1e7e70780.md)


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Canonical: https://rewindex.com/company/rudderstack/incidents/m7rbh9qfbn88 · Markdown: https://rewindex.com/company/rudderstack/incidents/m7rbh9qfbn88.md · JSON: https://rewindex.com/api/v1/companies/rudderstack/incidents/m7rbh9qfbn88 · Generated 2026-10-18T10:29:26.801Z