# RudderStack: Major incident: Ingestion got affected for customers on pro tier in EU region.

**Summary:** RudderStack reported a major ingestion outage for pro tier customers in the EU region: JS/mobile SDK events would retry, while server-side SDK events risked data loss. Listed start: 2024-10-22 10:46 UTC; listed resolution: 2024-10-22 10:00 UTC; computed duration: unknown. The resolved update reports impact from 10:00AM to 10:15AM UTC. _(machine-written, sol)_
- Kind: Major incident · Label: outage (model (Jev))
- Changed: 2024-10-22 10:46 UTC · Detected: 2026-10-17 18:22 UTC
- [Source: https://stspg.io/wkl89wry2qws](https://stspg.io/wkl89wry2qws)
- [Company: RudderStack](https://rewindex.com/company/rudderstack.md)
- Versions: before (none: first archived) → after incident\_version:161/m7rbh9qfbn88@c57c4c450acb
- Change 1 of 1 for this incident

## What changed

**1. Added: Title**

```diff
+ Ingestion got affected for customers on pro tier in EU region.
```

**2. Added: Impact**

```diff
+ major
```

**3. Added: Status**

```diff
+ resolved
```

**4. Added: Start time**

```diff
+ 2024-10-22 10:46 UTC
```

**5. Added: Resolved time**

```diff
+ 2024-10-22 10:00 UTC
```

**6. Added: Update** (resolved) · 2024-10-22 10:00 UTC

```diff
+ Customers in EU region on pro tier ingestion got affected from 10:00AM to 10:15AM UTC. For JS and mobile SDKs, events would have got retried and server-side SDKs, there is a possibility of data loss. This is resolved now.
```

## History of this incident

| When (UTC) | Change | Label |
| --- | --- | --- |
| 2024-10-22 10:46 UTC | Major incident: Ingestion got affected for customers on pro tier in EU region. (this change) | outage |

All RudderStack changes: [timeline](https://rewindex.com/company/rudderstack/changes.md)
_Diff excerpts are shown on normalized text: dates, counters and tokens appear as ‹date›, ‹count›, ‹tok›; noise-only edits are hidden. Rewindex shows the changed passages, not a copy of the page._


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Canonical: https://rewindex.com/change/ied6aa1e7e70780 · Markdown: https://rewindex.com/change/ied6aa1e7e70780.md · JSON: https://rewindex.com/api/v1/changes/ied6aa1e7e70780 · Generated 2026-10-18T03:55:42.955Z