ChangesLoopsPrimary database outage
Loops: Major incident: Primary database outage
Summary
Summary pending. The diff below shows exactly what changed.
Incident page: the full timeline of updates
What changed
Struck in red is what Loops removed; blue is what they added. Muted text is unchanged context.
Before: not present
After: Primary database outage
Before: not present
After: major
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After: postmortem
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After: 2024-09-16 14:16 UTC
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After: 2024-09-16 14:54 UTC
Before: not present
After: API, App, Campaigns, Email Sending - Campaigns, Email Sending - Loops, Email Sending - Transactional, Loops, SMTP Relay, Transactional
Before: not present
After: We are currently investigating this issue.
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After: A fix has been implemented and we are monitoring the results.
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After: We are continuing to monitor for any further issues.
Before: not present
After: We are continuing to monitor for any further issues.
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After: This incident has been resolved.
Before: not present
After: A misconfiguration by our database vendor prevented our database from restarting successfully. The misconfiguration was identified and remedied.
Campaigns scheduled to send during the outage are now sent.
Loop emails scheduled to send during the outage are now sent.
Transactional emails or API calls made during the outage window need to be retried.
First version of this incident archived by Rewindex. View the live incident (opens in new tab).
History of this incident
Monday, September 16, 2024
1 incident change
- MajorMajor incident
Primary database outagethis change