# Loops: Major incident: Primary database outage

**Summary:** _summary pending_
- Kind: Major incident · Label: major (vendor)
- Changed: 2024-09-16 14:16 UTC · Detected: 2026-10-19 18:53 UTC
- [Source: https://stspg.io/jb1msfpccyny](https://stspg.io/jb1msfpccyny)
- [Company: Loops](https://rewindex.com/company/loops.md)
- Versions: before (none: first archived) → after incident\_version:743/tmnlxz8cgr9r@c2cc06627f40
- Change 1 of 1 for this incident

Incident page (full timeline): [Primary database outage](https://rewindex.com/company/loops/incidents/tmnlxz8cgr9r.md)
## What changed

**1. Added: Title**

```diff
+ Primary database outage
```

**2. Added: Impact**

```diff
+ major
```

**3. Added: Status**

```diff
+ postmortem
```

**4. Added: Start time**

```diff
+ 2024-09-16 14:16 UTC
```

**5. Added: Resolved time**

```diff
+ 2024-09-16 14:54 UTC
```

**6. Added: Affected components**

```diff
+ API, App, Campaigns, Email Sending - Campaigns, Email Sending - Loops, Email Sending - Transactional, Loops, SMTP Relay, Transactional
```

**7. Added: Update** (investigating) · 2024-09-16 14:16 UTC

```diff
+ We are currently investigating this issue.
```

**8. Added: Update** (monitoring) · 2024-09-16 14:32 UTC

```diff
+ A fix has been implemented and we are monitoring the results.
```

**9. Added: Update** (monitoring) · 2024-09-16 14:37 UTC

```diff
+ We are continuing to monitor for any further issues.
```

**10. Added: Update** (monitoring) · 2024-09-16 14:54 UTC

```diff
+ We are continuing to monitor for any further issues.
```

**11. Added: Update** (resolved) · 2024-09-16 14:54 UTC

```diff
+ This incident has been resolved.
```

**12. Added: Update** (postmortem) · 2024-09-16 14:55 UTC

```diff
+ A misconfiguration by our database vendor prevented our database from restarting successfully. The misconfiguration was identified and remedied. Campaigns scheduled to send during the outage are now sent. Loop emails scheduled to send during the outage are now sent. Transactional emails or API calls made during the outage window need to be retried.
```

## History of this incident

| When (UTC) | Change | Label |
| --- | --- | --- |
| 2024-09-16 14:16 UTC | Major incident: Primary database outage (this change) | major |

All Loops changes: [timeline](https://rewindex.com/company/loops/changes.md)
_Diff excerpts are shown on normalized text: dates, counters and tokens appear as ‹date›, ‹count›, ‹tok›; noise-only edits are hidden. Rewindex shows the changed passages, not a copy of the page._


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Canonical: https://rewindex.com/change/i8b6b7fcadf45f9 · Markdown: https://rewindex.com/change/i8b6b7fcadf45f9.md · JSON: https://rewindex.com/api/v1/changes/i8b6b7fcadf45f9 · Generated 2026-10-20T00:48:47.007Z