Outages by daySeptember 28, 2023

Outages on September 28, 2023

UTC day 2023-09-28 (Sep 28, 2023, 00:00 to Sep 28, 2023, 23:59 your time). Incidents as the vendors posted them on their status pages; impact labels are the vendor’s own.

59incidents started

16labelled major or critical

39vendors with a new incident

10still open from earlier days

By vendor label: Critical 3 · Major 13 · Minor 34 · No impact listed 9 · 15 maintenance

Outage events this day

19:00AWS outage · 14 linked vendors, plus 9 other incidents also happening in the same window (not linked)
Vendors reported an AWS outage; AWS’s own incident for this date is not in the archive.

Events are detected from incidents that started together and named the same provider. A link means one incident named another vendor, not a confirmed cause; “also happening” incidents only overlapped in time.

Incidents started this day 59

Vendor	Incident	Impact	Started	Resolved	Status
Box	[Critical] Issues with Multiple Box Services	Critical	08:16	11:55 (3.6 h)	resolved
Harness	CCM Perspectives and Dashboards are not working	Critical	20:23	Sep 29, 2023, 00:36 (4.2 h)	resolved
MongoDB Atlas	Pages on cloud.mongodb.com failing to load	Critical	22:13	22:51 (38 min)	resolved
Xero	Global: Subscriptions - errors when trying to purchase new subscriptions in Xero	Major	02:13	02:53 (40 min)	resolved
Bandwidth	Global Portal - API & Insights Incident	Major	11:48	12:25 (37 min)	resolved
Scaleway	[Domain]- API down	Major	13:23	Oct 12, 2023, 14:48 (14 d)	resolved
Prisma	Increased Latency for Data Proxy	Major	14:12	14:52 (40 min)	resolved
Harness	Users using the Harness CI Test Intelligence or Test Report management observing pipeline failures	Major	14:48	15:40 (52 min)	resolved
Grafana Cloud	Cloud Logs Cell Unstable	Major	17:00	Sep 29, 2023, 17:38 (25 h)	resolved
Temporal Cloud	Higher latency and errors observed in ap-southeast-1/eu-west-1/eu-central-1 region.	Major	18:55	19:12 (17 min)	resolved
Bandwidth	Outbound 10DLC Messaging Incident	Major	19:36	Sep 29, 2023, 22:24 (27 h)	resolved
WorkOS	MFA SMS Delivery Failures	Major	19:47	22:24 (2.6 h)	resolved
Webflow	Intermittent Issues loading some hosted site pages	Major	20:00	Sep 29, 2023, 01:16 (5.3 h)	resolved
Dialpad	SMS delivery failures in United States/Canada	Major	20:07	23:31 (3.4 h)	resolved
Firebolt	Engine Startup Issue in US-EAST-1 Region	Major	20:10	Sep 29, 2023, 06:37 (10 h)	resolved
Segment	Engage audience don't show destinations	Major	21:32	23:05 (1.6 h)	resolved
Mux	Delayed data in Mux Data Monitoring dashboard and APIs	Minor	00:22	06:17 (5.9 h)	resolved
Sinch	Delivery Issue Iraq - Asia Cell	Minor	01:13	04:43 (3.5 h)	resolved
Vonage	Iraq SMS - Delivery degradation towards Asiacell	Minor	01:38	05:02 (3.4 h)	resolved
Sinch	Delivery Issue Iraq - Zain	Minor	02:59	04:19 (1.3 h)	resolved
Vonage	Iraq SMS - Delivery degradation towards Zain network	Minor	03:24	05:01 (1.6 h)	resolved
Twilio	SMS Delivery Delay To Zain Network In Iraq.	Minor	04:32	08:29 (4.0 h)	resolved
Twilio	SMS Delivery Delays to Vodafone Network in Ghana	Minor	08:45	13:35 (4.8 h)	resolved
Scaleway	[INSTANCE] Maintenance on stardust instances located in NL-AMS-1 the 5th of October	Minor	09:01	Oct 12, 2023, 14:43 (14 d)	resolved
Grafana Cloud	Grafana queries occasionally failing	Minor	11:04	20:59 (9.9 h)	resolved
Twilio	SMS Delivery Delays to CTBC Celular Network in Brazil	Minor	11:14	Oct 12, 2023, 20:29 (14 d)	resolved
Vonage	Service Issue in Platform :Messages and Dispatch API	Minor	12:33	16:17 (3.7 h)	resolved
Wix	RESOLVED: We're investigating a potential issue with editor loading time	Minor	13:45	13:59 (14 min)	resolved
Twilio	Voice Suspension Banner in the Console in Active Accounts	Minor	15:24	16:52 (1.5 h)	resolved
Matillion	DPC Customer with OAUTH token refresh issue	Minor	15:59	Sep 29, 2023, 14:25 (22 h)	resolved
Plivo	SMS & MMS delivery failures on US phone numbers	Minor	16:00	18:55 (2.9 h)	resolved
Grain	Elevated MS Teams errors	Minor	16:32	Sep 29, 2023, 23:04 (31 h)	resolved
Twilio	SMS Delivery Delays to Djezzy Network in Algeria	Minor	17:55	22:31 (4.6 h)	resolved
LaunchDarkly	Recently created metrics are not sending experimentation events	Minor	18:12	21:44 (3.5 h)	resolved
Ably	Network issues for reactor queues in us-east-1	Minor	18:50	18:50 (0 min)	resolved
Twilio	SMS/MMS Delivery Failures to Verizon and AT&T Networks in the US	Minor	18:54	22:15 (3.4 h)	resolved
DigitalOcean	Static Site components for the App Platform in NYC3 region	Minor	19:00	19:29 (29 min)	resolved
MongoDB Atlas	Users of Atlas Data Federation and App Services may observe an increase in query failure rate with queries that target Atlas clusters.	Minor	19:12	22:52 (3.7 h)	resolved
Wix	RESOLVED: Issue with opening live site	Minor	19:21	19:47 (26 min)	resolved
Keeper	SMS 2FA delivery in the US data center	Minor	19:26	21:13 (1.8 h)	resolved
Dremio	Engine degradation in AWS US-EAST-1 region	Minor	20:06	Sep 29, 2023, 04:33 (8.5 h)	resolved
Aircall	SMS Delivery Failures in the US	Minor	20:28	22:20 (1.9 h)	resolved
CircleCI	Docker Hub Registry Timming Out	Minor	20:56	Sep 29, 2023, 04:59 (8.1 h)	resolved
CockroachDB	AWS is experiencing networking issues in the us-east-1 region	Minor	21:09	Sep 29, 2023, 14:33 (17 h)	resolved
Twilio	Elastic Sip Trunking Termination Configuration View Errors	Minor	21:13	22:36 (1.4 h)	resolved
Sinch	Delivery Issue Netherlands - T-Mobile	Minor	21:42	Sep 29, 2023, 09:09 (11 h)	resolved
Vonage	Netherlands SMS - Delivery Degradation towards T-Mobile	Minor	21:55	Sep 29, 2023, 09:31 (12 h)	resolved
Elastic Cloud	AWS EC2 Network Issues in us-east-1 region	Minor	22:02	Sep 29, 2023, 04:53 (6.8 h)	resolved
Substack	Errors loading Notes feeds	Minor	22:54	23:28 (34 min)	resolved
Pendo	Pendo Feedback: Webhook Outage	Minor	23:18	Sep 29, 2023, 22:05 (23 h)	resolved
Hotjar	Consent issue with Feedback tools	No impact listed	08:51	15:54 (7.0 h)	resolved
Courier	Outbound notifications are not being sent	No impact listed	16:25	20:53 (4.5 h)	resolved
Gusto	Some customers may be experiencing temporary delays in SMS messages related to 2FA authentication	No impact listed	16:52	19:50 (3.0 h)	resolved
Twilio	Service Disruption in all Twilio API-s (Conversations API, Programmable Chat, Voice) in the IE1 Region	No impact listed	17:48	18:05 (17 min)	resolved
Twilio	Service Disruption in Twilio API-s in the IE1 Region, in Ireland	No impact listed	18:59	18:59 (0 min)	resolved
Braze	Elevated SDK errors and latency impacting US-01 cluster	No impact listed	19:42	19:42 (0 min)	resolved
Retool	Degraded Docker Hub performance	No impact listed	20:23	23:30 (3.1 h)	resolved
Harness	Docker Hub Registry timing out	No impact listed	21:16	Sep 29, 2023, 00:24 (3.1 h)	resolved
Aptible	Host Provisioning Delays in us-east-1	No impact listed	23:31	Sep 29, 2023, 04:09 (4.6 h)	resolved

Still open from earlier days 10

Vendor	Incident	Impact	Started	Resolved	Status
Bandwidth	Voice Incident - Australia	Critical	Sep 27, 2023, 03:45	19:11 (39 h)	resolved
Scaleway	[EMaaS]- Leaf par1dc2-net-f04lf209.dc2 down in DC2/S101/K15	Major	Sep 27, 2023, 13:17	Oct 5, 2023, 08:11 (8 d)	resolved
Jira	Outages in Cloud products for a specific region	Major	Sep 27, 2023, 17:56	00:38 (6.7 h)	resolved
Sentry	Increased rate of crashes/ANRs on sentry-native SDK for Android	Minor	Sep 21, 2023, 20:03	Oct 19, 2023, 16:25 (28 d)	resolved
Plivo	Delivery delay on Inbound/Outbound regular SMS towards South Africa phone numbers	Minor	Sep 26, 2023, 10:37	08:36 (46 h)	resolved
Cloudinary	ShutterStock uploads via the Upload Widget are not working.	Minor	Sep 26, 2023, 15:04	09:40 (43 h)	resolved
Twilio	Message Status Update Failures Affecting MMS Messages for a Subset of Customers	Minor	Sep 26, 2023, 19:37	Oct 20, 2023, 19:17 (24 d)	resolved
Twilio	Malformed Conversations APNS Notification Payloads	Minor	Sep 27, 2023, 13:04	Sep 29, 2023, 14:41 (2 d)	resolved
Linode (Akamai)	Service Issue - Cloud Manager, API	Minor	Sep 27, 2023, 20:41	05:32 (8.8 h)	resolved
Dropbox	Option to import directly from Google Drive is not currently functioning	No impact listed	Sep 26, 2023, 20:42	00:08 (27 h)	resolved

Maintenance 15

Vendor	Incident	Impact	Started	Resolved	Status
Vonage	[Scheduled] Egypt SMS - Planned maintenance affecting Vodafone Network	Maintenance	00:00	03:00 (3.0 h)	resolved
Twilio	[Scheduled] US SMS Partner Carrier Maintenance	Maintenance	02:00	Sep 29, 2023, 09:00 (31 h)	resolved
Vonage	[Scheduled] USA SMS - Scheduled Maintenance affecting AT&T	Maintenance	02:00	09:00 (7.0 h)	resolved
Sinch	[Scheduled] Sinch Contact Pro Scheduled Maintenance - AF	Maintenance	04:16	05:00 (44 min)	resolved
Twilio	[Scheduled] Account Security Carrier Partner Maintenance - Multiple Countries	Maintenance	04:31	06:00 (1.5 h)	resolved
Sinch	[Scheduled] Customer Portal Routine Maintenance	Maintenance	05:00	07:00 (2.0 h)	resolved
Bandwidth	[Scheduled] Messaging Maintenance - MMS/SMS	Maintenance	06:00	10:00 (4.0 h)	resolved
Sinch	[Scheduled] DI MMS 365 - MM7 \| Operator Services \| Application Maintenance \| PCR Number#PCRSDI-10711	Maintenance	06:00	10:00 (4.0 h)	resolved
Vonage	[Scheduled] Planned maintenance for the WhatsApp Channel (28 September 2023)	Maintenance	10:00	17:00 (7.0 h)	resolved
Coralogix	[Scheduled] OpenTelemetry to AWS ECS-EC2 Deployment - Updates	Maintenance	10:00	13:04 (3.1 h)	resolved
Scaleway	[Scheduled] [DOMAIN] Domain API will be unavailable for a few minutes	Maintenance	12:30	12:40 (10 min)	resolved
AssemblyAI	[Scheduled] Real-Time API Update 9/28/23 at 11am UTC	Maintenance	12:34	15:19 (2.8 h)	resolved
Vonage	[Scheduled] Kazakhstan SMS - Planned maintenance affecting Kcell	Maintenance	18:00	Sep 29, 2023, 01:00 (7.0 h)	resolved
Crusoe	[Scheduled] WAN Network Maintenance	Maintenance	21:31	23:31 (2.0 h)	resolved
Twilio	[Scheduled] United Kingdom Account Security Carrier Partner Maintenance - Three UK	Maintenance	22:00	Oct 1, 2023, 23:00 (3 d)	resolved

Times show in your time zone (UTC in the page source). An incident counts as “still open” here if it started up to 7 days earlier and had not been resolved by the start of this UTC day (unresolved ones count for 24 hours). See each vendor’s monthly report: Box, Harness, MongoDB Atlas, Xero, Bandwidth, Scaleway, Prisma, Grafana Cloud, Temporal Cloud, WorkOS, Webflow, Dialpad.

Cite this

59 vendor-reported incidents started on 2023-09-28 (UTC) across 39 vendors, 16 labelled major or critical by the vendor.

Title: Outages on September 28, 2023
Vendor: Rewindex daily outage roundup
Date: 2023-09-28 00:00 UTC
URL: https://rewindex.com/outages/2023-09-28

All days Outage events Markdown