Companies / devtools
Retool
157incidents since 2020-01-09
53major or critical
14in the last 90 days
0silently edited or deleted
Recent notable changes
| When (UTC) | Change | Kind |
|---|---|---|
| Major incident: React App Builder Sandbox Installs May Fail to Install Dependencies Retool reported a major React App Builder incident: downstream dependency issues could prevent sandbox installation and connection on Cloud and Self-Hosted instances. It ran from 2026-08-20 17:26 UTC to 2026-08-20 23:20 UTC (5 h 54 min); Cloud recovered at 17:30 UTC, and self-hosted fixes shipped in 4.0.12-stable and 4.43.0-edge. | Major incident | |
| Major incident: Errors calling resources with Per-User authentication in Apps built with the New App Editor Retool reported a major incident causing errors when calling resources with Per-User authentication in Apps built with the New App Editor. It started at 2026-08-14 15:06 UTC and was resolved at 2026-08-14 19:00 UTC, lasting 3 h 53 min. A fix was implemented by 2026-08-14 16:36 UTC; no cause was stated. | Major incident | |
| Major incident: Workflows Stuck in Pending State Retool Workflows experienced a major degradation: workflows were stuck pending, with increased 429 rate limit responses for start triggers. The incident began at 2026-07-30 20:22 UTC and was resolved at 2026-07-31 05:52 UTC, lasting 9 h 29 min. A fix was deployed at 07-30 21:20 UTC, with workflows still degraded but recovering. | Major incident | |
| Critical incident: retool-email unavailable Retool reported a critical Email Server outage from 2026-07-23 22:22 UTC to 2026-07-24 18:34 UTC, lasting 20 h 12 min. Some Retool Emails failed with “Disabled for sending spam” due to an upstream email provider issue; official user invites and password resets were unaffected. Retool restored the sending domain and normal delivery, and added safeguards against recurrence. | Major incident | |
| Major incident: Retool Mobile apps cannot be opened in the in-browser preview Retool Mobile apps failed to load in browser user-mode and editor previews during a major outage starting 2026-06-04 15:13 UTC, resolved at 2026-06-04 19:16 UTC (4 h 2 min). Editing mobile apps and native iOS/Android use were unaffected; Retool reported implementing a fix. | Major incident | |
| Major incident: Elevated 504 Errors Impacting Cloud Users Retool reported a major incident involving elevated 504 errors for cloud users, affecting Classic web app and Web Application and APIs. It started at 2026-05-25 12:39 UTC and was resolved at 2026-05-25 12:52 UTC, lasting 13 min; Retool reported implementing a fix and monitoring results. | Major incident | |
| Major incident: Motherduck Resource disabled for investigation Retool disabled the Motherduck resource, affecting Resource Queries, in a major outage starting 2026-05-08 19:06 UTC and lasting 13 h 36 min. Retool identified and fixed a caching issue, restored the integration, and marked the incident resolved at 2026-05-09 08:43 UTC. | Major incident | |
| Major incident: Front-end assets from retool-edge.com failing to load for some customers Retool reported a major outage preventing some customers’ Apps from loading because Comcast Business and Optimum (Altice USA / Cabelvision) blocked retool-edge.com. It began at 2026-05-05 23:59 UTC and lasted 2 days 15 h, resolving at 2026-05-08 15:38 UTC after all affected ISPs confirmed the domain was no longer blocked. | Major incident | |
| Major incident: [Retool Cloud] PostgreSQL and REST API Resource Queries Intermittently Failing Retool Cloud PostgreSQL and REST API resource queries intermittently failed, also affecting RetoolDB use, in a major-impact incident starting 2026-04-16 15:49 UTC. It lasted 2 h 27 min and was resolved at 2026-04-16 18:17 UTC after a fix returned affected services’ error rates to normal; no specific cause was disclosed. | Major incident | |
| Major incident: [Retool Cloud] Google Sheets Integration Intermittently Failing with "Premature Close" Errors Retool Cloud reported a major incident affecting a subset of users: Google Sheets resource queries intermittently failed with "premature close" errors starting 2026-04-16 15:31 UTC. The incident lasted 2 h 1 min and was closed at 2026-04-16 17:33 UTC as part of the larger PostgreSQL and REST API Resource Queries incident; closure did not confirm recovery. | Major incident |
Full Retool change timeline, with diffs →
Status incident history
Retool status incidents per year
Data table
| Year | Incidents | Major/critical |
|---|---|---|
| 2020 | 9 | 4 |
| 2021 | 22 | 4 |
| 2022 | 30 | 11 |
| 2023 | 19 | 8 |
| 2024 | 16 | 10 |
| 2025 | 21 | 4 |
| 2026 | 40 | 12 |
Incidents per month, last 36 months
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Data table
| Month | Impact | Incidents |
|---|---|---|
| 2023-10 | critical | 1 |
| 2023-10 | major | 3 |
| 2023-10 | minor | 1 |
| 2023-11 | major | 1 |
| 2023-11 | minor | 2 |
| 2024-01 | major | 3 |
| 2024-02 | minor | 2 |
| 2024-03 | none | 1 |
| 2024-05 | major | 2 |
| 2024-05 | none | 1 |
| 2024-06 | major | 1 |
| 2024-08 | major | 2 |
| 2024-10 | major | 2 |
| 2024-10 | none | 1 |
| 2024-12 | minor | 1 |
| 2025-02 | minor | 3 |
| 2025-02 | none | 1 |
| 2025-03 | minor | 2 |
| 2025-03 | none | 1 |
| 2025-04 | major | 1 |
| 2025-04 | none | 1 |
| 2025-05 | major | 1 |
| 2025-05 | minor | 1 |
| 2025-05 | none | 1 |
| 2025-09 | minor | 1 |
| 2025-10 | major | 1 |
| 2025-10 | minor | 2 |
| 2025-11 | major | 1 |
| 2025-11 | minor | 2 |
| 2025-12 | minor | 1 |
| 2025-12 | none | 1 |
| 2026-01 | minor | 1 |
| 2026-02 | major | 2 |
| 2026-02 | minor | 1 |
| 2026-03 | minor | 4 |
| 2026-04 | major | 2 |
| 2026-04 | minor | 2 |
| 2026-05 | major | 3 |
| 2026-05 | minor | 6 |
| 2026-06 | major | 1 |
| 2026-06 | minor | 1 |
| 2026-07 | critical | 1 |
| 2026-07 | major | 1 |
| 2026-07 | minor | 4 |
| 2026-08 | major | 2 |
| 2026-08 | minor | 2 |
| 2026-08 | none | 1 |
| 2026-09 | minor | 2 |
| 2026-09 | none | 1 |
| 2026-10 | minor | 3 |
Silent edits
No silent edits or deletions detected for Retool yet. We compare every 10-minute snapshot of each incident.
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Pricing, trust and legal pages
Page snapshot history
Data table
| Date | Page | Change |
|---|---|---|
| 2026-10-17 | Pricing | baseline |
| 2026-10-17 | Privacy policy | baseline |
| 2026-10-17 | Subprocessors | baseline |
| Page | URL | Versions | Last changed | Last fetched OK | History |
|---|---|---|---|---|---|
| Privacy policy | retool.com/privacy (opens in new tab) | 1 | 2026-10-17 | 2026-10-17 | none yet |
| Subprocessors | retool.com/legal/subprocessors (opens in new tab) | 1 | 2026-10-17 | 2026-10-17 | none yet |
| Pricing | retool.com/pricing (opens in new tab) | 1 | 2026-10-17 | 2026-10-17 | none yet |
No changes since the first snapshot. Each change links to its diff: the changed passages with a few words of context, never a full copy of the page.
Incident timeline
Latest 100 of 157 incidents. Full list: last 90 days · JSON · Markdown