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Retool: Intermittent failures with Google Sheets, MySQL, and PostgreSQL integrations

Impact: majorStatus: resolvedStarted Resolved (13 h)3 updatesSource: stspg.io (opens in new tab)
Summary

Retool reported a major incident involving intermittent failures and elevated error rates in Google Sheets, MySQL, and PostgreSQL integrations, affecting Resource Queries and Workflows, while stating all query operations continued functioning. It lasted 12 h 46 min, from 2026-02-25 05:08 UTC to 2026-02-25 17:54 UTC; Retool confirmed affected resources were operational at resolution.

Machine-written from the archived incident (Sol). Check the timeline before relying on it.

Affected components: Resource QueriesWorkflows

Timeline of updates

  1. monitoring

    We’re experiencing elevated error rates on our Google Sheets, MySQL, and PostgreSQL integrations. The root cause has been identified and is under active monitoring by our engineering team. All query operations continue to function as expected. We’ll keep you posted with any new developments. Thank you for your patience.

  2. monitoring

    We are continuing to monitor for any further issues.

  3. resolved

    We've confirmed that the resources affected are operational and have resolved this incident.

Rewindex changes for this incident

Impact, status and times are the vendor’s own, as last archived. View on stspg.io (opens in new tab). Retool profile · Recent Retool incidents · Markdown · JSON