rewindex

ChangesRetoolSome antivirus products are blocking retool.app

Retool: Major incident: Some antivirus products are blocking retool.app

Major incidentoutage (model (Jev), 51%)Changed Detected status.retool.com (opens in new tab)
Summary

Summary pending. The diff below shows exactly what changed.

Incident page: the full timeline of updates

What changed

Struck in red is what Retool removed; blue is what they added. Muted text is unchanged context.

AddedTitle#1
Before: not present
After: Some antivirus products are blocking retool.app
AddedImpact#2
Before: not present
After: major
AddedStatus#3
Before: not present
After: investigating
AddedStart time#4
Before: not present
After: 2026-11-09 21:30 UTC
AddedAffected components#5
Before: not present
After: New app builder
AddedUpdateinvestigating#6
Before: not present
After: Some customers report that Norton, AVG, and other safe browsing vendors are flagging retool.app as dangerous and blocking it. Affected users may see a “dangerous webpage” warning or be unable to load published Retool apps or the app builder preview. Retool services are operating normally. We believe the block comes from how these products classify the domain. We are submitting reclassification requests to each vendor and following up with them. If your IT team manages these products, they may be able to add an exception for *.retool.app.

First version of this incident archived by Rewindex. View the live incident (opens in new tab).

Archive proof

Rewindex commits each version of an incident it captures to a daily checkpoint, chains it to the day before, and has the checkpoint timestamped by FreeTSA and DigiCert. That proves this record existed by then and has not been changed since, by anyone, Rewindex included.

How the archive is checked, and what it cannot prove.

History of this incident

TodayTuesday, November 10Tue, Nov 10

1 incident change

YesterdayMonday, November 9Mon, Nov 9

1 incident change

Cite this

Major incident: Some antivirus products are blocking retool.app on Retool’s status page, changed 2026-11-09 21:30 UTC (change 1 of 2).

Title
Major incident: Some antivirus products are blocking retool.app
Vendor
Retool
Date
URL
https://rewindex.com/change/i62c46a40dccc59

All Retool changesRetool profileMarkdownJSON