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Retool: Some antivirus products are blocking retool.app

MajorStatus: identifiededitedStarted Not resolved2 updatesstatus.retool.com (opens in new tab)

Affected components: New app builder

Timeline of updates

  1. investigating

    Some customers report that Norton, AVG, and other safe browsing vendors are flagging retool.app as dangerous and blocking it. Affected users may see a “dangerous webpage” warning or be unable to load published Retool apps or the app builder preview.
    Retool services are operating normally. We believe the block comes from how these products classify the domain.
    We are submitting reclassification requests to each vendor and following up with them. If your IT team manages these products, they may be able to add an exception for *.retool.app.

  2. identified

    We've submitted requests to have the retool.app domain properly classified on all Gen Digital products (Norton, AVG, and Avast) and are waiting for confirmation that it has been removed from the blocklist.

Changes Rewindex caught on this incident

Archive proof

Rewindex commits each version of an incident it captures to a daily checkpoint, chains it to the day before, and has the checkpoint timestamped by FreeTSA and DigiCert. That proves this record existed by then and has not been changed since, by anyone, Rewindex included.

How the archive is checked, and what it cannot prove.

Rewindex captured a newer version after the last checkpoint; the next run () commits it.

Impact, status and times are the vendor’s own, as last archived. View on status.retool.com (opens in new tab).

Cite this

Status incident (vendor impact label: major) posted by Retool, started 2026-11-09 21:30 UTC, not resolved, 2 update(s); edited after publishing.

Title
Some antivirus products are blocking retool.app
Vendor
Retool
Date
URL
https://rewindex.com/company/retool/incidents/9c303f1k0sgn

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