# Retool: Some antivirus products are blocking retool.app

> Retool status incident “Some antivirus products are blocking retool.app” on 2026-11-09: impact major (vendor’s label), 2 update(s). Archived by Rewindex.

Canonical: https://rewindex.com/company/retool/incidents/9c303f1k0sgn
Last updated: 2026-11-10T02:03:57Z

- Impact (vendor’s label): major
- Status: identified · edited after publishing
- Started: 2026-11-09 21:30 UTC · Resolved: not resolved · Duration: ongoing
- Updates: 2 · Affected components: New app builder
- [Vendor status page: https://status.retool.com/incidents/9c303f1k0sgn](https://status.retool.com/incidents/9c303f1k0sgn)
- [Company: Retool](https://rewindex.com/company/retool.md)

## Timeline of updates

- **investigating** 2026-11-09 21:30 UTC: Some customers report that Norton, AVG, and other safe browsing vendors are flagging retool.app as dangerous and blocking it. Affected users may see a “dangerous webpage” warning or be unable to load published Retool apps or the app builder preview. Retool services are operating normally. We believe the block comes from how these products classify the domain. We are submitting reclassification requests to each vendor and following up with them. If your IT team manages these products, they may be able to add an exception for \*.retool.app.
- **identified** 2026-11-10 01:55 UTC: We've submitted requests to have the retool.app domain properly classified on all Gen Digital products (Norton, AVG, and Avast) and are waiting for confirmation that it has been removed from the blocklist.

## Rewindex changes for this incident

- 2026-11-09 21:30 UTC: [Major incident: Some antivirus products are blocking retool.app](https://rewindex.com/change/i62c46a40dccc59.md)
- 2026-11-10 02:03 UTC: [Incident updated: Some antivirus products are blocking retool.app](https://rewindex.com/change/r97d287af920d8e.md)

## Cite this

Status incident (vendor impact label: major) posted by Retool, started 2026-11-09 21:30 UTC, not resolved, 2 update(s); edited after publishing.

- Canonical URL: https://rewindex.com/company/retool/incidents/9c303f1k0sgn
- Citation: Retool, “Some antivirus products are blocking retool.app” (2026-11-09 21:30 UTC). Archived by Rewindex: https://rewindex.com/company/retool/incidents/9c303f1k0sgn (CC BY 4.0).
- Markdown link: `[Retool: Some antivirus products are blocking retool.app (2026-11-09)](https://rewindex.com/company/retool/incidents/9c303f1k0sgn)`


---
Canonical: https://rewindex.com/company/retool/incidents/9c303f1k0sgn · Markdown: https://rewindex.com/company/retool/incidents/9c303f1k0sgn.md · JSON: https://rewindex.com/api/v1/companies/retool/incidents/9c303f1k0sgn · Data licensed CC BY 4.0 (https://creativecommons.org/licenses/by/4.0/) · Generated 2026-11-10T17:32:38.844Z