Companies / Retool / incidents

Retool: Cross-Application Navigation Issue

Affected components: Classic web appWeb Application and APIs

Timeline of updates

1. investigating2026-01-13 17:32 UTC

   We are currently looking into reports of users being unable to navigate between apps, whether it be via HTML hyperlink or Retools built in utils (openApp/openUrl)

2. investigating2026-01-13 17:32 UTC

   We are continuing to investigate this issue.

3. monitoring2026-01-13 18:12 UTC

   A fix has been implemented and we are monitoring the results. If you were affected by this behavior, please clear your browser's cache and refresh the page before trying to navigate across apps.

4. resolved2026-01-13 19:02 UTC

   This incident has been resolved. If you were affected by this behavior, please clear your browser's cache and refresh the page before trying to navigate across apps.

Impact, status and times are the vendor’s own, as last archived. View on stspg.io (opens in new tab). Retool profile · Recent Retool incidents · Markdown · JSON