# Retool: Cross-Application Navigation Issue

- Impact (vendor’s label): minor
- Status: resolved
- Started: 2026-01-13 17:32 UTC · Resolved: 2026-01-13 19:02 UTC · Duration: 1.5 h
- Updates: 4 · Affected components: Classic web app, Web Application and APIs
- [Vendor status page: https://stspg.io/h7cxvh7xnqjn](https://stspg.io/h7cxvh7xnqjn)
- [Company: Retool](https://rewindex.com/company/retool.md)

## Timeline of updates

- **investigating** 2026-01-13 17:32 UTC: We are currently looking into reports of users being unable to navigate between apps, whether it be via HTML hyperlink or Retools built in utils (openApp/openUrl)
- **investigating** 2026-01-13 17:32 UTC: We are continuing to investigate this issue.
- **monitoring** 2026-01-13 18:12 UTC: A fix has been implemented and we are monitoring the results. If you were affected by this behavior, please clear your browser's cache and refresh the page before trying to navigate across apps.
- **resolved** 2026-01-13 19:02 UTC: This incident has been resolved. If you were affected by this behavior, please clear your browser's cache and refresh the page before trying to navigate across apps.


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Canonical: https://rewindex.com/company/retool/incidents/01z55zp3p5ds · Markdown: https://rewindex.com/company/retool/incidents/01z55zp3p5ds.md · JSON: https://rewindex.com/api/v1/companies/retool/incidents/01z55zp3p5ds · Generated 2026-10-18T11:34:17.875Z