Companies / Retool / incidents
Retool: Elevated Latency on Query Execution (Retool Cloud)
Affected components: Resource Queries
Timeline of updates
- investigating
Some customers may experience slower than normal query load times. We're actively investigating and will provide updates as we learn more.
- investigating
Some users may see improved query latency, but we are continuing to investigate.
- monitoring
Some changes have been deployed, and we are monitoring the results
- investigating
We are seeing intermittent spikes in query latency, as we saw earlier. A temporary mitigation is in place, and we're continuing to investigate the root cause. We'll share an update as soon as we have more information.
- investigating
The temporary mitigation we applied earlier is still in place, and some users have reported significantly improved query latency. We're still investigating the root cause and will share another update as we learn more.
- monitoring
A fix has been implemented and we are monitoring the results.
- investigating
This morning we again saw high query latency. We were able to mitigate it temporarily, and our investigation into the root cause is ongoing. We'll share another update as we learn more.
- investigating
Additional changes have been deployed as part of a more permanent fix, alongside the temporary fix already in place. We'll monitor through tomorrow morning's peak traffic to confirm their impact and will share another update then.
- monitoring
A fix has been implemented and we are monitoring the results.
- monitoring
We have not seen the same query latency issues since the fix was applied. We’re continuing to monitor closely and will share another update if anything changes.
- resolved
Query performance is back to normal and the incident is resolved.
Impact, status and times are the vendor’s own, as last archived. View on stspg.io (opens in new tab). Retool profile · Recent Retool incidents · Markdown · JSON