# Retool: Elevated Latency on Query Execution (Retool Cloud)

- Impact (vendor’s label): minor
- Status: resolved
- Started: 2026-10-05 15:49 UTC · Resolved: 2026-10-12 22:42 UTC · Duration: 7 d
- Updates: 11 · Affected components: Resource Queries
- [Vendor status page: https://stspg.io/06fj9fcdgkzb](https://stspg.io/06fj9fcdgkzb)
- [Company: Retool](https://rewindex.com/company/retool.md)

## Timeline of updates

- **investigating** 2026-10-05 15:49 UTC: Some customers may experience slower than normal query load times. We're actively investigating and will provide updates as we learn more.
- **investigating** 2026-10-05 22:06 UTC: Some users may see improved query latency, but we are continuing to investigate.
- **monitoring** 2026-10-06 02:44 UTC: Some changes have been deployed, and we are monitoring the results
- **investigating** 2026-10-06 14:40 UTC: We are seeing intermittent spikes in query latency, as we saw earlier. A temporary mitigation is in place, and we're continuing to investigate the root cause. We'll share an update as soon as we have more information.
- **investigating** 2026-10-06 19:03 UTC: The temporary mitigation we applied earlier is still in place, and some users have reported significantly improved query latency. We're still investigating the root cause and will share another update as we learn more.
- **monitoring** 2026-10-06 23:47 UTC: A fix has been implemented and we are monitoring the results.
- **investigating** 2026-10-07 15:21 UTC: This morning we again saw high query latency. We were able to mitigate it temporarily, and our investigation into the root cause is ongoing. We'll share another update as we learn more.
- **investigating** 2026-10-07 22:19 UTC: Additional changes have been deployed as part of a more permanent fix, alongside the temporary fix already in place. We'll monitor through tomorrow morning's peak traffic to confirm their impact and will share another update then.
- **monitoring** 2026-10-08 14:23 UTC: A fix has been implemented and we are monitoring the results.
- **monitoring** 2026-10-08 21:20 UTC: We have not seen the same query latency issues since the fix was applied. We’re continuing to monitor closely and will share another update if anything changes.
- **resolved** 2026-10-12 22:42 UTC: Query performance is back to normal and the incident is resolved.


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Canonical: https://rewindex.com/company/retool/incidents/jj1xxb8zyhkt · Markdown: https://rewindex.com/company/retool/incidents/jj1xxb8zyhkt.md · JSON: https://rewindex.com/api/v1/companies/retool/incidents/jj1xxb8zyhkt · Generated 2026-10-18T09:52:57.333Z