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Retool: Sign-in issues on Retool Mobile

Impact: minorStatus: resolvedStarted Resolved (9 d)5 updatesSource: stspg.io (opens in new tab)

Affected components: Classic web appWeb Application and APIs

Timeline of updates

  1. investigating

    We're investigating reports of customers experiencing sign-in issues on the Retool Mobile app for iOS and Android. Affected users may be returned to the sign-in screen after authenticating, or be unable to complete sign-in.

  2. identified

    The issue has been identified as a change made to how mobile sessions are validated. We have rolled back that change and are working on a permanent fix. As we work on shipping that fix, please try the following: - Android: Clear the app cache. Open your Settings, go to Apps (or Applications), tap Retool Mobile, select Storage, and tap Clear cache. - iOS: Delete and reinstall the Retool Mobile app (you'll be prompted to sign in again afterward).

  3. monitoring

    The issue has been identified as a change made to how mobile sessions are validated. We have rolled back that change and are monitoring the results If you are unable to log into Retool Mobile, you will have to do the following: - Android: Clear the app cache. Open your Settings, go to Apps (or Applications), tap Retool Mobile, select Storage, and tap Clear cache. - iOS: Delete and reinstall the Retool Mobile app (you'll be prompted to sign in again afterward).

  4. monitoring

    The issue has been identified as a change made to how mobile sessions are validated. We have rolled back that change and are monitoring the results If you are unable to log into Retool Mobile, you will have to do the following: - Android: Clear the app cache. Open your Settings, go to Apps (or Applications), tap Retool Mobile, select Storage, and tap Clear cache. - iOS: Delete and reinstall the Retool Mobile app (you'll be prompted to sign in again afterward).

  5. resolved

    This incident is resolved. If you are having issues signing in, please first try the following: - Android: Clear the app cache. Open your Settings, go to Apps (or Applications), tap Retool Mobile, select Storage, and tap Clear cache. - iOS: Delete and reinstall the Retool Mobile app (you'll be prompted to sign in again afterward). Or reach out to support@retool.com

Impact, status and times are the vendor’s own, as last archived. View on stspg.io (opens in new tab). Retool profile · Recent Retool incidents · Markdown · JSON