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Retool: [Retool Cloud] OAuth2 Resource Authentication Flow Failing for Custom Domains

Affected components: Resource Queries

Timeline of updates

1. investigating2026-03-25 13:54 UTC

   We are looking into an issue that is preventing Cloud customers with Custom Domains from completing the OAuth2 Resource Authentication flow. Affected customers can work around this behavior by authenticating said resources via their base (.retool.com) domain.

2. identified2026-03-25 17:05 UTC

   The issue has been identified and a fix is being implemented.

3. resolved2026-03-25 20:36 UTC

   This incident has been resolved.

Impact, status and times are the vendor’s own, as last archived. View on stspg.io (opens in new tab). Retool profile · Recent Retool incidents · Markdown · JSON