# Retool: [Retool Cloud] OAuth2 Resource Authentication Flow Failing for Custom Domains

- Impact (vendor’s label): minor
- Status: resolved
- Started: 2026-03-25 13:54 UTC · Resolved: 2026-03-25 20:36 UTC · Duration: 6.7 h
- Updates: 3 · Affected components: Resource Queries
- [Vendor status page: https://stspg.io/6krghhs87xwn](https://stspg.io/6krghhs87xwn)
- [Company: Retool](https://rewindex.com/company/retool.md)

## Timeline of updates

- **investigating** 2026-03-25 13:54 UTC: We are looking into an issue that is preventing Cloud customers with Custom Domains from completing the OAuth2 Resource Authentication flow. Affected customers can work around this behavior by authenticating said resources via their base (.retool.com) domain.
- **identified** 2026-03-25 17:05 UTC: The issue has been identified and a fix is being implemented.
- **resolved** 2026-03-25 20:36 UTC: This incident has been resolved.


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Canonical: https://rewindex.com/company/retool/incidents/61f71m1m8thn · Markdown: https://rewindex.com/company/retool/incidents/61f71m1m8thn.md · JSON: https://rewindex.com/api/v1/companies/retool/incidents/61f71m1m8thn · Generated 2026-10-18T12:22:02.515Z