Companies / Retool / incidents

Retool: [Retool Cloud] PostgreSQL and REST API Resource Queries Intermittently Failing

Impact: majorStatus: resolvedStarted Resolved (2.5 h)4 updatesSource: stspg.io (opens in new tab)
Summary

Retool Cloud PostgreSQL and REST API resource queries intermittently failed, also affecting RetoolDB use, in a major-impact incident starting 2026-04-16 15:49 UTC. It lasted 2 h 27 min and was resolved at 2026-04-16 18:17 UTC after a fix returned affected services’ error rates to normal; no specific cause was disclosed.

Machine-written from the archived incident (Sol). Check the timeline before relying on it.

Affected components: Resource QueriesRetoolDB

Timeline of updates

  1. investigating

    We are currently investigating an issue causing PostgreSQL and REST API queries to fail. This also affects users' ability to use RetoolDB.

  2. identified

    We have identified the potential root cause of this issue and are implementing a fix

  3. monitoring

    A fix has been implemented and we are monitoring the results.

  4. resolved

    Following the fix we are seeing error rates of the affected services return to normal. With that in mind, we are considering this issue resolved.

Rewindex changes for this incident

Impact, status and times are the vendor’s own, as last archived. View on stspg.io (opens in new tab). Retool profile · Recent Retool incidents · Markdown · JSON