Changes / Retool / [Retool Cloud] PostgreSQL and REST API Resource Queries Intermittently Failing
Retool: Major incident: [Retool Cloud] PostgreSQL and REST API Resource Queries Intermittently Failing
Summary
Retool Cloud PostgreSQL and REST API resource queries intermittently failed, also affecting RetoolDB use, in a major-impact incident starting 2026-04-16 15:49 UTC. It lasted 2 h 27 min and was resolved at 2026-04-16 18:17 UTC after a fix returned affected services’ error rates to normal; no specific cause was disclosed.
Machine-written from the diff below (Sol; type: incident outage). Check the diff before relying on it.
What changed
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After: [Retool Cloud] PostgreSQL and REST API Resource Queries Intermittently Failing
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After: major
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After: resolved
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After: 2026-04-16 15:49 UTC
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After: 2026-04-16 18:17 UTC
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After: Resource Queries, RetoolDB
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After: We are currently investigating an issue causing PostgreSQL and REST API queries to fail. This also affects users' ability to use RetoolDB.
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After: We have identified the potential root cause of this issue and are implementing a fix
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After: A fix has been implemented and we are monitoring the results.
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After: Following the fix we are seeing error rates of the affected services return to normal. With that in mind, we are considering this issue resolved.
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History of this incident
| When (UTC) | Change | Kind |
|---|---|---|
| Major incident: [Retool Cloud] PostgreSQL and REST API Resource Queries Intermittently Failing (this change) Retool Cloud PostgreSQL and REST API resource queries intermittently failed, also affecting RetoolDB use, in a major-impact incident starting 2026-04-16 15:49 UTC. It lasted 2 h 27 min and was resolved at 2026-04-16 18:17 UTC after a fix returned affected services’ error rates to normal; no specific cause was disclosed. | Major incident |